WE'RE HIRING!

CUSTOMER SERVICE & FULFILMENT MANAGER

We are looking for a highly organised, warm and friendly person to take on a key role in our small team.

THE COMPANY

Rosa Bloom is a vibrant independent fashion label with a global cult following. Specialising in ethically made, sequin-covered garments, the brand has a strong and growing community of loyal customers. This is an exciting opportunity for the right person to take on a vital role in our small team.

ABOUT YOU

You will love this job if you are:

  • Excited at the prospect of taking on a key role within a small business and a tight-knit team
  • Someone who embraces responsibility, and enjoys the opportunity to take ownership of your job role
  • Competent at learning and carefully following systems and processes
  • Able to identify when new processes and systems might be needed, and to independently develop and implement them in an efficient way
  • Methodical and organised
  • A natural communicator with excellent interpersonal skills, able to confidently engage with everyone and anyone who crosses your path
  • Compassionate, open-minded, empathetic, and patient
  • Someone who will take pride and satisfaction in delivering a high level of personalised customer service, through developing strong product knowledge and building a rapport with customers.  
  • A fan of Rosa Bloom clothing!

THE ROLE

  • You will be in charge of providing exceptional customer service as the first point of contact for customers, via email, phone, and social media
  • Responding to all customer enquiries and problem-solving any issues
  • All aspects of fulfillment for online shop orders (admin, picking & packing, booking and managing shipping services) as well as processing all customer returns, refunds, and exchanges
  • Day-to-day studio management such as stock control, monitoring and ordering of packing supplies and stationery, and general admin tasks
  • Keeping the studio space and stockroom clean, tidy, and organized, ensuring all stock is stored correctly and efficiently
  • Receiving, unpacking, and stocktaking incoming shipments of stock, and assisting with quality control
  • Using fashion production software for inventory management
  • Management of sample loaning
  • Some HR tasks including tracking holiday / sickness / days in lieu, and keeping the shared team diary up-to-date
  • Filing receipts and invoices and liaising with company Bookkeeper / Accountants 
  • Admin assistance for photoshoots and castings
  • Ad hoc assistance to other team members (including but not limited to: social media, website, SEO, and general admin tasks)

WHAT YOU WILL BRING TO THIS ROLE

  • Essential: 1+ years in a customer service role
  • Exceptional organisational skills and a detail-oriented approach
  • A sunny disposition and positive attitude
  • A variety of IT skills (Excel, Shopify, plus previous experience of using inventory management software/systems would be highly beneficial)
  • Excellent time-management, and ability to work under pressure & prioritise effectively to carry out multiple tasks accurately and on time
  • A good memory
  • A positive, problem-solving outlook
  • Willingness to be adaptable to the constantly changing needs of a busy small business
  • An entrepreneurial mindset, and the ability to be flexible, nimble, and pro-active
  • Eagerness to contribute to and learn in an exciting, young, vibrant company
  • You will be reliable, efficient, and good at following through on all tasks, big and small

DETAILS

Full-time contract 5 days / week (potential for flexitime) based in our studio in Falmouth, Cornwall.  24 - 26k salary, depending on experience.  Annual leace 32 days including bank holidays.

APPLY

  • Please send CV and cover letter to rosa@rosabloom.com
  • Applications close on 27 May (however we may start interviewing sooner, so get your application in ASAP!)
  • Interviews will be held on 31st May and 1st June 2022 (though we may start interviewing sooner)
  • PLEASE NOTE:  this job is located in Falmouth, Cornwall, UK, and cannot be done remotely or from home.