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COVID-19 SERVICE UPDATE - 14th April 2020
We would like to reassure you that we will continue to fulfil your online orders. If this changes, we will immediately post an update here and also via our Social Media channels.
We will post out orders twice a week. This is so that we can reduce the journeys to our office, and work from home for part of the week. Please do get in touch if you have any questions about anything; bear with us if it takes us a day or two longer than usual to reply.
UK customers:
We will automatically upgrade all domestic orders to our Express Tracked shipping service at no extra charge, to help counter any delays that may occur in the postal network.
International customers:
We would strongly advise selecting Express shipping at the checkout, as this will mean your order is sent by DHL who have their own fleets of planes and therefore are most likely to be able to deliver their normal service.
For shipping info, select your country below:
How much does shipping cost?
Order value over £150:
FREE for Standard Tracked (2-4 working days)
£3 for Express Tracked (1-2 working days)
Order value under £150:
£4 for Standard Tracked (2-4 working days)
£6 for Express Tracked (1-2 working days)
We also offer a Click & Collect delivery option, at the same prices.
What is the cut-off time for orders?
Cut-off time is 3pm, Mon-Fri. Orders placed after this time will be dispatched on the next working day. Our usual working hours are 9am - 5pm Mon-Fri.
Where are orders sent from?
Orders are packed and dispatched from our studio in Cornwall, UK.
How long does delivery take?
Standard Tracked orders will take 1-2 working days
Express Tracked orders will take 2-4 working days
Delivery may take longer during peak times such as Christmas, sales, or when we launch new collections. If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it to you in time.
What shipping service are orders sent by?
Orders are sent via a fully-tracked service with Royal Mail, or by Click & Collect. You will receive your tracking number and shipping updates by email and SMS.
Can I get my order by Click & Collect?
Yes you can! Simply select 'Click & Collect' on the Cart page. This is the same price as our other shipping options. We use HubBox, who have 4000+ collection points around the UK. Many are open early till late, to make picking up ultra convenient.
I've placed an order but haven't received any shipping updates, why?
There may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch. Please check your Junk / Spam folder in case emails have ended up in there. If you still haven't received anything, please contact us
My order hasn't turned up. What should I do?
First, check your tracking. You should have received an email and/or SMS containing a tracking link. If this doesn't help, please check with your local Royal Mail delivery office – they may have attempted delivery when no one was home. They should leave a card to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, incase your postman has delivered to them.
If there is still no sign of your package, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
What is your Returns policy?
Please click here for info on RETURNS.
How much does shipping cost?
FREE Express Tracked shipping on orders over €200
Order value under €200:
€6.50 for Standard Tracked (10 to 20 business days)
€15 for Express Tracked (2 to 5 business days)
What is the cut-off time for orders?
Cut-off time is 12 noon GMT, Mon-Fri. Orders placed after this time may be dispatched on the next working day. Our usual working hours are 9am-5pm GMT Mon-Fri.
Do you ship to PO boxes?
We cannot ship to international PO boxes. If you entered a PO BOX address as your delivery address, we will contact you for an alternative address, which may delay your delivery.
Where are orders sent from?
Orders are packed and dispatched from our studio in Cornwall, UK.
How long does delivery take?
Express Tracked orders will take 2 to 5 business days.
Standard Tracked orders will take 10 to 20 business days.
Delivery may take longer during peak times such as Christmas, sales, or when we launch new collections.
If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it to you in time.
What shipping service are orders sent by?
Express Tracked orders are shipped by DHL. Standard Tracked orders are handled by your national postage service. You will receive your tracking number by email when your order has been dispatched.
I've placed an order but haven't received any shipping updates, why?
There may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch. Please check your Junk / Spam folder in case emails have ended up in there. If you still haven't received anything, please contact us
My order hasn't turned up. What should I do?
First, check your tracking. You should have received an email and/or SMS containing a tracking link. If this doesn't help, please check with your local Royal Mail delivery office – they may have attempted delivery when no one was home. They should leave a card to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, incase your postman has delivered to them.
If there is still no sign of your package, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
What is your Returns policy?
Please click here for info on RETURNS.
How much does shipping cost?
FREE Express Tracked shipping on orders over $200
Order value under $200:
$7 for Standard Tracked (10 to 20 working days)
$15 for Express Tracked (2 to 5 working days)
What is the cut-off time for orders?
Cut-off time is 12 noon GMT, Mon-Fri. Orders placed after this time may be dispatched on the next working day. Our usual working hours are 9am-5pm GMT Mon-Fri.
Do you ship to PO boxes?
We cannot ship to international PO boxes. If you entered a PO BOX address as your delivery address, we will contact you for an alternative address, which may delay your delivery.
Where are orders sent from?
Orders are packed and dispatched from our studio in Cornwall, UK.
How long does delivery take?
Express Tracked orders will take 2 to 5 business days.
Standard Tracked orders will take 10 to 20 business days.
Delivery may take longer during peak times such as Christmas, sales, or when we launch new collections.
If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it to you in time.
What shipping service are orders sent by?
Express Tracked orders are shipped by DHL. Standard Tracked orders are handled by your national postage service. You will receive your tracking number by email when your order has been dispatched.
I've placed an order but haven't received any shipping updates, why?
There may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch. Please check your Junk / Spam folder in case emails have ended up in there. If you still haven't received anything, please contact us
My order hasn't turned up. What should I do?
First, check your tracking. You should have received an email and/or SMS containing a tracking link. If this doesn't help, please check with your local delivery office – they may have attempted delivery when no one was home. They should leave a card or send you an email or SMS to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, incase your postman has delivered to them.
If there is still no sign of your package, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
What is your Returns policy?
Please click here for info on RETURNS.
How much does shipping cost?
FREE Express Tracked shipping on orders over $350
Order value under $350:
$15 for Standard Tracked (10 to 20 working days)
$35 for Express Tracked (2 to 5 working days)
What is the cut-off time for orders?
Cut-off time is 12 noon GMT, Mon-Fri. Orders placed after this time may be dispatched on the next working day. Our usual working hours are 9am-5pm GMT Mon-Fri.
Do you ship to PO boxes?
We cannot ship to international PO boxes. If you entered a PO BOX address as your delivery address, we will contact you for an alternative address, which may delay your delivery.
Where are orders sent from?
Orders are packed and dispatched from our studio in Cornwall, UK.
How long does delivery take?
Express Tracked orders will take 2 to 5 business days.
Standard Tracked orders will take 10 to 20 business days.
Delivery may take longer during peak times such as Christmas, sales, or when we launch new collections.
If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it to you in time.
What shipping service are orders sent by?
Express Tracked orders are shipped by DHL. Standard Tracked orders are handled by your national postage service. You will receive your tracking number by email when your order has been dispatched.
I've placed an order but haven't received any shipping updates, why?
There may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch. Please check your Junk / Spam folder in case emails have ended up in there. If you still haven't received anything, please contact us
My order hasn't turned up. What should I do?
First, check your tracking. You should have received an email and/or SMS containing a tracking link. If this doesn't help, please check with your local delivery office – they may have attempted delivery when no one was home. They should leave a card or send you an email or SMS to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, incase your postman has delivered to them.
If there is still no sign of your package, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
What is your Returns policy?
Please click here for info on RETURNS.
Which countries do you ship to?
We ship to over 240 countries! See the full list of countries that we ship to here.
How much does shipping cost?
FREE Express Tracked shipping on orders over GBP 200
Order value under GBP 200:
GBP 8.00 for Standard Tracked (10 to 20 working days)
GBP 18.00 for Express Tracked (2 to 5 working days)
What is the cut-off time for orders?
Cut-off time is 12 noon GMT, Mon-Fri. Orders placed after this time may be dispatched on the next working day. Our usual working hours are 9am-5pm GMT Mon-Fri.
Do you ship to PO boxes?
We cannot ship to international PO boxes. If you entered a PO BOX address as your delivery address, we will contact you for an alternative address, which may delay your delivery.
Where are orders sent from?
Orders are packed and dispatched from our studio in Cornwall, UK.
How long does delivery take?
Express Tracked orders will take 2 to 5 business days.
Standard Tracked orders will take 10 to 20 business days.
Delivery may take longer during peak times such as Christmas, sales, or when we launch new collections.
If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it to you in time.
What shipping service are orders sent by?
Express Tracked orders are shipped by DHL. Standard Tracked orders are handled by your national postage service. You will receive your tracking number by email when your order has been dispatched.
I've placed an order but haven't received any shipping updates, why?
There may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch. Please check your Junk / Spam folder in case emails have ended up in there. If you still haven't received anything, please contact us
My order hasn't turned up. What should I do?
First, check your tracking. You should have received an email and/or SMS containing a tracking link. If this doesn't help, please check with your local delivery office – they may have attempted delivery when no one was home. They should leave a card or send you an email or SMS to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, incase your postman has delivered to them.
If there is still no sign of your package, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
What is your Returns policy?
Please click here for info on RETURNS.