DELIVERY
IMPORTANT NOTE FOR INTERNATIONAL CUSTOMERS:
Make sure that your country flag is selected in the top right-hand corner of the website when you shop, otherwise you will not be able to place your order. This will enable you to shop in your own currency, and access our special international shipping rates, with import duties and taxes included at checkout, so you won't have any unexpected charges on delivery. All international orders are shipped via DHL.
For general ordering and shipping info, select your country below:
You can track your parcel here.
How much does shipping cost?
Order value over £150:
FREE for Standard Tracked (3-5 working days)
£5 for Express Tracked (2-3 working days)
Order value under £150:
£4 for Standard Tracked (3-5 working days)
£7 for Express Tracked (2-3 working days)
When are you open?
Our usual customer service hours are 9.30am - 1pm Mon - Thu. Our studio is closed on Fridays. HOWEVER please note that during our busiest times, dispatch times may be 1 to 2 days longer, in addition to the delivery times stated above.
Where are orders sent from?
Orders are packed and dispatched from our studio in Cornwall, UK.
How long does delivery take?
Standard Tracked orders will take 3-5 working days
Express Tracked orders will take 2-3 working days
You can track your parcel HERE.
Delivery may take longer during peak times such as summer, Christmas, sales, launches, or during exceptional times such as when staff are off sick or there are delays out of our control in the postal system. If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it to you in time.
What is the cut-off time for orders?
12 noon GMT Mon-Thu. We are closed on Fridays and weekends.
Orders placed after midday GMT Mon-Thu may not be dispatched until the following day. Orders placed after midday GMT on Thursday may not be dispatched until Monday. At busy times, there may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch.
Do you do Next Day delivery?
If you need something in a hurry, we may be able to offer you Next Day delivery for a small extra charge if you contact us and place your order before midday GMT Mon-Thu. We are closed on Fridays and weekends.
What shipping service are orders sent by?
Orders are sent via a fully-tracked service with Royal Mail. You will receive your tracking number and shipping updates by email and SMS.
What payment methods do you accept?
I've placed an order but haven't received any shipping updates, why?
You can track your order HERE.
Our cut-off time for orders is usually midday GMT Mon-Thu. We are closed on Fridays. Orders placed after midday GMT Mon-Thu may not be dispatched until the following day. Orders placed after midday GMT on Thursday may not be dispatched until Monday. At busy times, there may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch. Please check your Junk / Spam folder in case emails have ended up in there. If you still haven't received anything, please contact us
My order hasn't turned up. What should I do?
First, check your tracking. You should have received an email and/or SMS containing a tracking link. If this doesn't help, please check with your local Royal Mail delivery office – they may have attempted delivery when no one was home. They should leave a card to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, in case your postman has delivered to them.
If there is still no sign of your package, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
What is your Returns policy?
Please click here for info on RETURNS.
You can track your parcel here.
Make sure that your country flag is selected in the top right-hand corner of the website. This will enable you to shop in your own currency, and access our special international shipping rates.
How much does shipping cost?
FREE Express Tracked DHL shipping on orders over €200
Order value under €200:
€15 for Express Tracked DHL (2 to 4 business days)
When are you open?
Our usual customer service hours are 9.30am - 1pm GMT Mon - Thu. Our studio is closed on Fridays and weekends. Please note that during our busiest times, dispatch times may be 1 to 2 days longer, in addition to the delivery times stated above.
Do you ship to PO boxes?
We cannot ship to international PO boxes. If you entered a PO BOX address as your delivery address, we will contact you for an alternative address, which may delay your delivery.
Where are orders sent from?
Orders are packed and dispatched from our studio in Cornwall, UK.
How long does delivery take?
Express Tracked shipping by DHL will take 2 to 4 business days.
You can track your order here.
Delivery may take longer during peak times such as summer, Christmas, sales, or launches.
If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it dispatched to you in time.
What is the cut-off time for orders?
12 noon GMT Mon-Thu. We are closed on Fridays and weekends.
Orders placed after midday GMT Mon-Thu may not be dispatched until the following day. Orders placed after midday GMT on Thursday may not be dispatched until Monday.
At busy times, there may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch.
What shipping service are orders sent by?
DHL Express Tracked courier. You can track your order here.
What payment methods do you accept?
I've placed an order but haven't received any shipping updates, why?
Our cut-off time for orders is usually 12 noon GMT Mon-Thu. We are closed on Fridays. Orders placed after midday GMT Mon-Thu may not be dispatched until the following day. Orders placed after midday GMT on Thursday may not be dispatched until Monday. There may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch. You can track your order here. Please check your Junk / Spam folder in case emails have ended up in there. If you still haven't received anything, please contact us
My order hasn't turned up. What should I do?
First, check your tracking.
You should have received an email (check your Junk folder) containing a tracking link. If this doesn't help, please check with your local DHL delivery office – they may have attempted delivery when no one was home. They should notify you, but occasionally they don’t! It may be worth checking with your neighbours too, incase your package has been delivered to them.
If there is still no sign of your package, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
What is your Returns policy?
Please click here for info on RETURNS.
You can track your parcel here.
Make sure that your country flag is selected in the top right-hand corner of the website. This will enable you to shop in your own currency, and access our special international shipping rates.
How much does shipping cost?
FREE Express Tracked DHL shipping on orders over $200
Order value under $200:
$15 for Express Tracked DHL (4 to 5 working days)
When are you open?
Our usual customer service hours are 9.30am - 1pm GMT Mon - Thu. Our studio is closed on Fridays and weekends. Please note that during our busiest times, dispatch times may be 1 to 2 days longer, in addition to the delivery times stated above.
Do you ship to PO boxes?
We cannot ship to international PO boxes. If you entered a PO BOX address as your delivery address, we will contact you for an alternative address, which may delay your delivery.
Where are orders sent from?
Orders are packed and dispatched from our studio in Cornwall, UK.
How long does delivery take?
Express Tracked orders will take 4 to 5 business days.
Delivery may take longer during peak times such as UK summer, Christmas, sales, or launches.
You can track your order here.
If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it to you in time.
What shipping service are orders sent by?
Express Tracked orders are shipped by DHL. You can track your order here.
What payment methods do you accept?
I've placed an order but haven't received any shipping updates, why?
Our cut-off time for orders is usually 12 noon GMT Mon-Thu. We are closed on Fridays and weekends. Orders placed after midday GMT Mon-Thu may not be dispatched until the following day. Orders placed after midday GMT on Thursday may not be dispatched until Monday.
You can track your order here. There may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch. Please check your Junk / Spam folder in case emails have ended up in there. If you still haven't received anything, please contact us
My order hasn't turned up. What should I do?
First, check your tracking. You should have received an email (check your Junk) containing a tracking link. If this doesn't help, please check with your local DHL delivery office – they may have attempted delivery when no one was home. They should leave a card or send you an email or SMS to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, incase your package has been delivered to them.
If there is still no sign of your package, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
What is your Returns policy?
Please click here for info on RETURNS.
You can track your parcel here.
Make sure that your country flag is selected in the top right-hand corner of the website. This will enable you to shop in your own currency, and access our special international shipping rates.
How much does shipping cost?
FREE Express Tracked shipping on orders over $400
Order value under $400:
$28 for Express Tracked (4 to 6 working days)
When are you open?
Our usual customer service hours are 9.30am - 1pm GMT Mon - Thu. Our studio is closed on Fridays and weekends. Please note that during our busiest times, dispatch times may be 1 to 2 days longer, in addition to the delivery times stated above.
Do you ship to PO boxes?
We cannot ship to international PO boxes. If you entered a PO BOX address as your delivery address, we will contact you for an alternative address, which may delay your delivery.
Where are orders sent from?
Orders are packed and dispatched from our studio in Cornwall, UK.
How long does delivery take?
Express Tracked orders will take 4 to 6 business days.
You can track your order here.
Delivery may take longer during peak times such as UK summer, Christmas, sales, or launches.
If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it to you in time.
What shipping service are orders sent by?
Express Tracked orders are shipped by DHL. You can track your order here.
What payment methods do you accept?
I've placed an order but haven't received any shipping updates, why?
Our cut-off time for orders is usually 12 noon GMT Mon-Thu. We are closed on Fridays. Orders placed after midday GMT Mon-Thu may not be dispatched until the following day. Orders placed after midday GMT on Thursday may not be dispatched until Monday.
There may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch. You can track your order here.
Please check your Junk / Spam folder in case emails have ended up in there. If you still haven't received anything, please contact us
My order hasn't turned up. What should I do?
First, check your tracking. You should have received an email containing a tracking link. If this doesn't help, please check with your local DHL delivery office – they may have attempted delivery when no one was home. They should notify you, but occasionally they don’t! It may be worth checking with your neighbours too, in case your package has been delivered to them.
If there is still no sign of your order, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
What is your Returns policy?
Please click here for info on RETURNS.
You can track your parcel here.
Make sure that your country flag is selected in the top right-hand corner of the website. This will enable you to shop in your own currency, and access our special international shipping rates.
Which countries do you ship to?
We ship to over 240 countries! See the full list of countries that we ship to here.
How much does shipping cost?
FREE Express Tracked DHL shipping on orders over GBP £200
Order value under GBP £200:
GBP £15.00 for Express Tracked (3 to 7 working days)
When are you open?
Our usual customer service hours are 9.30am - 1pm GMT Mon - Thu. Our studio is closed on Fridays and weekends. Please note that during our busiest times, dispatch times may be 1 to 2 days longer, in addition to the delivery times stated above.
Do you ship to PO boxes?
We cannot ship to international PO boxes. If you entered a PO BOX address as your delivery address, we will contact you for an alternative address, which may delay your delivery.
Where are orders sent from?
Orders are packed and dispatched from our studio in Cornwall, UK.
How long does delivery take?
Express Tracked orders will take 3 to 7 business days.
You can track your order here.
Delivery may take longer during peak times such as UK summer, Christmas, sales, or launches.
If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it to you in time.
What shipping service are orders sent by?
Express Tracked orders are shipped by DHL. You will receive your tracking number by email when your order has been dispatched.
What payment methods do you accept?
I've placed an order but haven't received any shipping updates, why?
Our cut-off time for orders is usually 12 noon GMT Mon-Thu. We are closed on Fridays. Orders placed after midday GMT Mon-Thu may not be dispatched until the following day. Orders placed after midday GMT on Thursday may not be dispatched until Monday.
There may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch.
You can track your order here.
Please check your Junk / Spam folder in case emails have ended up in there. If you still haven't received anything, please contact us
My order hasn't turned up. What should I do?
First, check your tracking. You should have received an email (check your Junk) and/or SMS containing a tracking link. If this doesn't help, please check with your local DHL delivery office – they may have attempted delivery when no one was home. They should notify you, but occasionally they don’t! It may be worth checking with your neighbours too, in case your package has been delivered to them.
If there is still no sign of your order, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
What is your Returns policy?
Please click here for info on RETURNS.