My Account
Last posting dates for Christmas
UK: Tue 22nd Dec
We will automatically upgrade all UK orders placed between 18th - 22nd Dec to our Express delivery service to help make sure you get them in time for Christmas!
EU - Express: Fri 18th Dec
EU - Standard: Wed 2nd Dec
USA & Canada - Express: Fri 18th Dec
USA & Canada - Standard: Tue 24th Nov
Australia & New Zealand - Express: Tue 15th Dec
Australia & New Zealand - Standard: Tue 24th Nov
Rest of World - Express: Tue 15th Dec
Rest of World - Standard: Tue 24th Nov
We would like to reassure you that we continue to fulfil your online orders.
Please allow for an extra 2-3 days on top of the delivery times mentioned at checkout. This is because our working hours are still slightly reduced due to the effect of Covid on our business. Instead of posting every day, we will be posting 3 times a week.
If you need something in a hurry or want to check if your order will reach you by a particular date, please get in touch via the Contact Us page. We will always do our absolute best to get something out in a hurry when needed!
International customers:
We would strongly advise making sure that your country flag is selected in the top right-hand corner of the website. This will enable you to shop in your own currency, and will also give you the best shipping rates. We recommend that you select Express shipping at the checkout, as this way your order is sent by DHL who have their own fleets of planes and therefore are most likely to be able to deliver their normal service.
For general shipping info, select your country below:
How much does shipping cost?
Order value over £150:
FREE for Standard Tracked (2-4 working days)
£3 for Express Tracked (1-2 working days)
Order value under £150:
£4 for Standard Tracked (2-4 working days)
£6 for Express Tracked (1-2 working days)
We also offer a Click & Collect delivery option, at the same prices.
What is the cut-off time for orders?
Cut-off time is 3pm, Mon-Fri. Orders placed after this time will be dispatched on the next working day. Our usual working hours are 9am - 5pm Mon-Fri.
Where are orders sent from?
Orders are packed and dispatched from our studio in Cornwall, UK.
How long does delivery take?
Standard Tracked orders will take 1-2 working days
Express Tracked orders will take 2-4 working days
Delivery may take longer during peak times such as Christmas, sales, or when we launch new collections. If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it to you in time.
What shipping service are orders sent by?
Orders are sent via a fully-tracked service with Royal Mail, or by Click & Collect. You will receive your tracking number and shipping updates by email and SMS.
Can I get my order by Click & Collect?
Yes you can! Simply select 'Click & Collect' on the Cart page. This is the same price as our other shipping options. We use HubBox, who have 4000+ collection points around the UK. Many are open early till late, to make picking up ultra convenient.
I've placed an order but haven't received any shipping updates, why?
There may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch. Please check your Junk / Spam folder in case emails have ended up in there. If you still haven't received anything, please contact us
My order hasn't turned up. What should I do?
First, check your tracking. You should have received an email and/or SMS containing a tracking link. If this doesn't help, please check with your local Royal Mail delivery office – they may have attempted delivery when no one was home. They should leave a card to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, incase your postman has delivered to them.
If there is still no sign of your package, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
What is your Returns policy?
Please click here for info on RETURNS.
We strongly advise making sure that your country flag is selected in the top right-hand corner of the website. This will enable you to shop in your own currency, and access our best shipping rates.
How much does shipping cost?
FREE Express Tracked shipping on orders over €200
Order value under €200:
€6.50 for Standard Tracked (10 to 20 business days)
€15 for Express Tracked (2 to 5 business days)
What is the cut-off time for orders?
Cut-off time is 12 noon GMT, Mon-Fri. Orders placed after this time may be dispatched on the next working day. Our usual working hours are 9am-5pm GMT Mon-Fri.
Do you ship to PO boxes?
We cannot ship to international PO boxes. If you entered a PO BOX address as your delivery address, we will contact you for an alternative address, which may delay your delivery.
Where are orders sent from?
Orders are packed and dispatched from our studio in Cornwall, UK.
How long does delivery take?
Express Tracked orders will take 2 to 5 business days.
Standard Tracked orders will take 10 to 20 business days.
Delivery may take longer during peak times such as Christmas, sales, or when we launch new collections.
If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it to you in time.
What shipping service are orders sent by?
Express Tracked orders are shipped by DHL. Standard Tracked orders are handled by your national postage service. You will receive your tracking number by email when your order has been dispatched.
I've placed an order but haven't received any shipping updates, why?
There may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch. Please check your Junk / Spam folder in case emails have ended up in there. If you still haven't received anything, please contact us
My order hasn't turned up. What should I do?
First, check your tracking. You should have received an email and/or SMS containing a tracking link. If this doesn't help, please check with your local Royal Mail delivery office – they may have attempted delivery when no one was home. They should leave a card to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, incase your postman has delivered to them.
If there is still no sign of your package, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
What is your Returns policy?
Please click here for info on RETURNS.
We strongly advise making sure that your country flag is selected in the top right-hand corner of the website. This will enable you to shop in your own currency, and access our best shipping rates.
How much does shipping cost?
FREE Express Tracked shipping on orders over $200
Order value under $200:
$7 for Standard Tracked (10 to 20 working days)
$15 for Express Tracked (2 to 5 working days)
What is the cut-off time for orders?
Cut-off time is 12 noon GMT, Mon-Fri. Orders placed after this time may be dispatched on the next working day. Our usual working hours are 9am-5pm GMT Mon-Fri.
Do you ship to PO boxes?
We cannot ship to international PO boxes. If you entered a PO BOX address as your delivery address, we will contact you for an alternative address, which may delay your delivery.
Where are orders sent from?
Orders are packed and dispatched from our studio in Cornwall, UK.
How long does delivery take?
Express Tracked orders will take 2 to 5 business days.
Standard Tracked orders will take 10 to 20 business days.
Delivery may take longer during peak times such as Christmas, sales, or when we launch new collections.
If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it to you in time.
What shipping service are orders sent by?
Express Tracked orders are shipped by DHL. Standard Tracked orders are handled by your national postage service. You will receive your tracking number by email when your order has been dispatched.
I've placed an order but haven't received any shipping updates, why?
There may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch. Please check your Junk / Spam folder in case emails have ended up in there. If you still haven't received anything, please contact us
My order hasn't turned up. What should I do?
First, check your tracking. You should have received an email and/or SMS containing a tracking link. If this doesn't help, please check with your local delivery office – they may have attempted delivery when no one was home. They should leave a card or send you an email or SMS to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, incase your postman has delivered to them.
If there is still no sign of your package, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
What is your Returns policy?
Please click here for info on RETURNS.
We strongly advise making sure that your country flag is selected in the top right-hand corner of the website. This will enable you to shop in your own currency, and access our best shipping rates.
How much does shipping cost?
FREE Express Tracked shipping on orders over $350
Order value under $350:
$15 for Standard Tracked (10 to 20 working days)
$35 for Express Tracked (2 to 5 working days)
What is the cut-off time for orders?
Cut-off time is 12 noon GMT, Mon-Fri. Orders placed after this time may be dispatched on the next working day. Our usual working hours are 9am-5pm GMT Mon-Fri.
Do you ship to PO boxes?
We cannot ship to international PO boxes. If you entered a PO BOX address as your delivery address, we will contact you for an alternative address, which may delay your delivery.
Where are orders sent from?
Orders are packed and dispatched from our studio in Cornwall, UK.
How long does delivery take?
Express Tracked orders will take 2 to 5 business days.
Standard Tracked orders will take 10 to 20 business days.
Delivery may take longer during peak times such as Christmas, sales, or when we launch new collections.
If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it to you in time.
What shipping service are orders sent by?
Express Tracked orders are shipped by DHL. Standard Tracked orders are handled by your national postage service. You will receive your tracking number by email when your order has been dispatched.
I've placed an order but haven't received any shipping updates, why?
There may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch. Please check your Junk / Spam folder in case emails have ended up in there. If you still haven't received anything, please contact us
My order hasn't turned up. What should I do?
First, check your tracking. You should have received an email and/or SMS containing a tracking link. If this doesn't help, please check with your local delivery office – they may have attempted delivery when no one was home. They should leave a card or send you an email or SMS to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, incase your postman has delivered to them.
If there is still no sign of your package, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
What is your Returns policy?
Please click here for info on RETURNS.
We strongly advise making sure that your country flag is selected in the top right-hand corner of the website. This will enable you to shop in your own currency, and access our best shipping rates.
Which countries do you ship to?
We ship to over 240 countries! See the full list of countries that we ship to here.
How much does shipping cost?
FREE Express Tracked shipping on orders over GBP 200
Order value under GBP 200:
GBP 8.00 for Standard Tracked (10 to 20 working days)
GBP 18.00 for Express Tracked (2 to 5 working days)
What is the cut-off time for orders?
Cut-off time is 12 noon GMT, Mon-Fri. Orders placed after this time may be dispatched on the next working day. Our usual working hours are 9am-5pm GMT Mon-Fri.
Do you ship to PO boxes?
We cannot ship to international PO boxes. If you entered a PO BOX address as your delivery address, we will contact you for an alternative address, which may delay your delivery.
Where are orders sent from?
Orders are packed and dispatched from our studio in Cornwall, UK.
How long does delivery take?
Express Tracked orders will take 2 to 5 business days.
Standard Tracked orders will take 10 to 20 business days.
Delivery may take longer during peak times such as Christmas, sales, or when we launch new collections.
If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it to you in time.
What shipping service are orders sent by?
Express Tracked orders are shipped by DHL. Standard Tracked orders are handled by your national postage service. You will receive your tracking number by email when your order has been dispatched.
I've placed an order but haven't received any shipping updates, why?
There may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch. Please check your Junk / Spam folder in case emails have ended up in there. If you still haven't received anything, please contact us
My order hasn't turned up. What should I do?
First, check your tracking. You should have received an email and/or SMS containing a tracking link. If this doesn't help, please check with your local delivery office – they may have attempted delivery when no one was home. They should leave a card or send you an email or SMS to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, incase your postman has delivered to them.
If there is still no sign of your package, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
What is your Returns policy?
Please click here for info on RETURNS.