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IMPORTANT NOTE FOR INTERNATIONAL CUSTOMERS:
Make sure that your country flag is selected in the top right-hand corner of the website when you shop - otherwise you will not be able to place your order. This will enable you to shop in your own currency, and will also give you our special international shipping rates. All international orders are shipped via DHL.
For general ordering and shipping info, select your country below:
How much does shipping cost?
Order value over £150:
FREE for Standard Tracked (3-5 working days)
£5 for Express Tracked (2-3 working days)
Order value under £150:
£4 for Standard Tracked (3-5 working days)
£7 for Express Tracked (2-3 working days)
When are you open?
Our usual working hours are 9am - 5pm Mon - Fri. HOWEVER please note that during our busiest times, dispatch times may be 1 to 2 days longer, in addition to the delivery times stated above.
Where are orders sent from?
Orders are packed and dispatched from our studio in Cornwall, UK.
How long does delivery take?
Standard Tracked orders will take 3-5 working days
Express Tracked orders will take 2-3 working days
Delivery may take longer during peak times such as summer, Christmas, sales, when we launch new collections, or during exceptional times such as when staff are off sick or there is industrial action taking place in the postal system. If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it to you in time.
What shipping service are orders sent by?
Orders are sent via a fully-tracked service with Royal Mail. You will receive your tracking number and shipping updates by email and SMS.
What payment methods do you accept?
I've placed an order but haven't received any shipping updates, why?
There may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch. Please check your Junk / Spam folder in case emails have ended up in there. If you still haven't received anything, please contact us
My order hasn't turned up. What should I do?
First, check your tracking. You should have received an email and/or SMS containing a tracking link. If this doesn't help, please check with your local Royal Mail delivery office – they may have attempted delivery when no one was home. They should leave a card to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, in case your postman has delivered to them.
If there is still no sign of your package, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
What is your Returns policy?
Please click here for info on RETURNS.
Make sure that your country flag is selected in the top right-hand corner of the website. This will enable you to shop in your own currency, and access our special international shipping rates.
How much does shipping cost?
FREE Express Tracked DHL shipping on orders over €200
Order value under €200:
€15 for Express Tracked DHL (2 to 4 business days)
When are you open?
Our usual working hours are 9am-5pm GMT Mon - Fri. HOWEVER please note that during our busiest times, dispatch times may be 1-2 days longer in addition to the delivery times stated above.
Do you ship to PO boxes?
We cannot ship to international PO boxes. If you entered a PO BOX address as your delivery address, we will contact you for an alternative address, which may delay your delivery.
Where are orders sent from?
Orders are packed and dispatched from our studio in Cornwall, UK.
How long does delivery take?
Express Tracked shipping by DHL will take 2 to 4 business days.
Delivery may take longer during peak times such as summer, Christmas, sales, or when we launch new collections.
If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it dispatched to you in time.
What shipping service are orders sent by?
DHL Express Tracked courier. You will receive your tracking number by email when your order has been dispatched.
What payment methods do you accept?
I've placed an order but haven't received any shipping updates, why?
There may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch. Please check your Junk / Spam folder in case emails have ended up in there. If you still haven't received anything, please contact us
My order hasn't turned up. What should I do?
First, check your tracking. You should have received an email (check your Junk folder) containing a tracking link. If this doesn't help, please check with your local DHL delivery office – they may have attempted delivery when no one was home. They should leave a card to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, incase your package has been delivered to them.
If there is still no sign of your package, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
What is your Returns policy?
Please click here for info on RETURNS.
Make sure that your country flag is selected in the top right-hand corner of the website. This will enable you to shop in your own currency, and access our special international shipping rates.
How much does shipping cost?
FREE Express Tracked DHL shipping on orders over $200
Order value under $200:
$18 for Express Tracked DHL (4 to 5 working days)
When are you open?
Our usual working hours are 9am-5pm GMT Mon - Fri. HOWEVER please note that during our busiest times, dispatch times may be 1-2 days longer in addition to the delivery times stated above.
Do you ship to PO boxes?
We cannot ship to international PO boxes. If you entered a PO BOX address as your delivery address, we will contact you for an alternative address, which may delay your delivery.
Where are orders sent from?
Orders are packed and dispatched from our studio in Cornwall, UK.
How long does delivery take?
Express Tracked orders will take 4 to 5 business days.
Delivery may take longer during peak times such as UK summer, Christmas, sales, or when we launch new collections.
If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it to you in time.
What shipping service are orders sent by?
Express Tracked orders are shipped by DHL. You will receive your tracking number by email when your order has been dispatched.
What payment methods do you accept?
I've placed an order but haven't received any shipping updates, why?
There may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch. Please check your Junk / Spam folder in case emails have ended up in there. If you still haven't received anything, please contact us
My order hasn't turned up. What should I do?
First, check your tracking. You should have received an email (check your Junk) containing a tracking link. If this doesn't help, please check with your local DHL delivery office – they may have attempted delivery when no one was home. They should leave a card or send you an email or SMS to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, incase your package has been delivered to them.
If there is still no sign of your package, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
What is your Returns policy?
Please click here for info on RETURNS.
Make sure that your country flag is selected in the top right-hand corner of the website. This will enable you to shop in your own currency, and access our special international shipping rates.
How much does shipping cost?
FREE Express Tracked shipping on orders over $400
Order value under $400:
$35 for Express Tracked (4 to 6 working days)
When are you open?
Our usual working hours are 9am-5pm GMT Mon - Fri. HOWEVER please note that during our busiest times, dispatch times may be 1-2 days longer in addition to the delivery times stated above.
Do you ship to PO boxes?
We cannot ship to international PO boxes. If you entered a PO BOX address as your delivery address, we will contact you for an alternative address, which may delay your delivery.
Where are orders sent from?
Orders are packed and dispatched from our studio in Cornwall, UK.
How long does delivery take?
Express Tracked orders will take 4 to 6 business days.
Delivery may take longer during peak times such as UK summer, Christmas, sales, or when we launch new collections.
If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it to you in time.
What shipping service are orders sent by?
Express Tracked orders are shipped by DHL. You will receive your tracking number by email when your order has been dispatched.
What payment methods do you accept?
I've placed an order but haven't received any shipping updates, why?
There may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch. Please check your Junk / Spam folder in case emails have ended up in there. If you still haven't received anything, please contact us
My order hasn't turned up. What should I do?
First, check your tracking. You should have received an email containing a tracking link. If this doesn't help, please check with your local DHL delivery office – they may have attempted delivery when no one was home. They should leave a card or send you an email or SMS to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, in case your package has been delivered to them.
If there is still no sign of your order, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
What is your Returns policy?
Please click here for info on RETURNS.
Make sure that your country flag is selected in the top right-hand corner of the website. This will enable you to shop in your own currency, and access our special international shipping rates.
Which countries do you ship to?
We ship to over 240 countries! See the full list of countries that we ship to here.
How much does shipping cost?
FREE Express Tracked DHL shipping on orders over GBP 200
Order value under GBP 200:
GBP 18.00 for Express Tracked (3 to 7 working days)
When are you open?
Our usual working hours are 9am-5pm GMT Mon - Fri. HOWEVER please note that during our busiest times, dispatch times may be 1-2 days longer in addition to the delivery times stated above.
Do you ship to PO boxes?
We cannot ship to international PO boxes. If you entered a PO BOX address as your delivery address, we will contact you for an alternative address, which may delay your delivery.
Where are orders sent from?
Orders are packed and dispatched from our studio in Cornwall, UK.
How long does delivery take?
Express Tracked orders will take 3 to 7 business days.
Delivery may take longer during peak times such as UK summer, Christmas, sales, or when we launch new collections.
If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it to you in time.
What shipping service are orders sent by?
Express Tracked orders are shipped by DHL. You will receive your tracking number by email when your order has been dispatched.
What payment methods do you accept?
I've placed an order but haven't received any shipping updates, why?
There may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch. Please check your Junk / Spam folder in case emails have ended up in there. If you still haven't received anything, please contact us
My order hasn't turned up. What should I do?
First, check your tracking. You should have received an email (check your Junk) and/or SMS containing a tracking link. If this doesn't help, please check with your local DHL delivery office – they may have attempted delivery when no one was home. They should leave a card or send you an email or SMS to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, in case your package has been delivered to them.
If there is still no sign of your order, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
What is your Returns policy?
Please click here for info on RETURNS.