How do preorders work?

We are trialling running preorders, to begin with just on our Orphea jumpsuit in Opal and Orchid.  If this works well, we may roll out preorders to other products so that you have the option to preorder out-of-stock items.

Preorders will be open for a set period of time (eg. 1 week)

You will be able to preorder the product by paying a 30% deposit.  

When the preorder has closed, the pieces ordered will be made.

The balance will be payable when the product is ready to ship to you.

If you miss the preorder deadline, you will need to wait until the next round of preorders opens.  Make sure you are subscribed to our mailing list to be kept informed of preorders opening.

Can I cancel a preordered item?

If you need to cancel, you must do so within 14 days of placing the preorder.  In this case, no fee will be charged and you will receive a full refund of your deposit.

For preorders cancelled after 14 days, a cancellation fee of 15% of the full product price will apply.

Help, I don't know which size to order!

We have added sizing info (including garment measurements for each size) to the Size Guide link on the product page.  Please note, this is different to the main Size Guide link in our website menu.  The Size Guide on the product page has more detailed info and is specific to that product.

Please measure yourself (bust, waist, hip, height) to find your best fit.

You may like to compare the garment measurements to similar items in your wardrobe to get an idea of how the piece will fit.

Note: there is a tolerance of +/- 1cm on all garment measurements.  This means that these measurements on your finished piece may be 1cm larger or smaller than the measurements shown in the Size Guide.  This is down to small variations in the sewing of these handmade items, and is out of our control.

Can I have a custom size made?

We are very sorry but we can't offer custom sizing.

Our preorder items are made to order, but not custom made.

We offer our carefully considered range of sizes from XXS to XXL with two leg length options in the hope that this will make the piece accessible to a wide range of different bodies.

It takes considerable work to grade new sizes or customise the fit or design of garments, and this is not something that our small team has the capacity to offer.

Can I get my preorder item altered?

We do not offer alterations in-house.  Alterations to our sequin garments are tricky, due to the handstitched sequins which would need to be unpicked and re-sewn to allow any alterations to be made.

You can take your piece to a professional seamstress for alterations.  Some drycleaners offer this service.

The leg length on our Orphea jumpsuits and Vivienne trousers can be altered without too much trouble:  the sequins are sewn in horizontal lines, so this would involve unpicking the desired number of lines of sequins, before taking up the hem.

Other alterations such as bust or waist are much tricker and more specialist.  If you think you would need an alteration, we recommend checking with a local seamstress before you order, whether they would be able to do this.

Can I change the colour or size I've ordered?

You may change the colour or size from the available options before the preorder deadline.  Please contact us ASAP if you would like to do this.

When the preorders have closed, you can no longer make changes to your order because the making of the pieces will already be in progress.

Can I return a preordered item for a refund?

Yes, you will have 14 days from the date your item was shipped to you, to send it back for a refund.  

As per our returns policy, only items in as-new condition will be accepted for return.

If you are outside the UK, we can only refund the balance portion of your payment to your account.  The deposit will be refunded as a gift credit which you can use on anything in our online store.

Can I exchange my preordered item for a different size, colour, or product?

We cannot guarantee availability of alternative colours or sizes of preorder products.  But if the item you want is available, we can do an exchange.  You will need to contact us to request an exchange within 14 days of the shipping date of your preorder item, but the sooner the better.

You may also exchange for a different (eg. non-preorder) product, subject to availability.

All exchanges are also subject to the terms of our returns policy.

When will I receive my preordered item?

The estimated shipping date is displayed on the product page when preorders are open.  If you placed a preorder but can't remember the estimated shipping date, please contact us and we can let you know.  We cannot give exact delivery dates as every piece is handmade, including every sequin being handstitched, which takes time.

We will do our best to give accurate shipping estimates on preorder products, and if the predicted date changes, we will notify you.

If shipping dates are significantly delayed, we will at our discretion offer you the option of cancelling your order with no fee. 

I want to preorder an item in time for a specific event, can you help?

We show the predicted shipping date for preorders on the product page when preorders are open. 

If any items are ready earlier than this, we will start shipping them out as soon as they are ready, in the order in which the preorders were placed (eg. the first customers to place their preorder, will be the first to receive their product)

However we cannot guarantee delivery by a specific date if it is earlier than the shipping estimate shown on the preorder product page.

We recommend a 'safety' window of at least 2-3 weeks between the estimated shipping date and the date of your event.  

We do accept returns on preordered items (see the relevant question on returns above) in the case that an item does not arrive in time for your event.

Can I use Klarna to pay for a preorder product?

Sorry, Klarna is not available for preorders.

Oh no!  The piece I want is sold out!  Will you be getting any more?

We will be restocking some styles, but sometimes we decide to retire a colour or style.

You can sign up for a 'back in stock' notification via the link on the product page to get an email or SMS alert if the piece you want comes back into stock.

We have over 600 different style/colour/size combinations across our range, so although we work hard to predict demand and keep stock topped up, we only have very small quantities in some variations, and we can't always guarantee if or when we will have the exact piece you want in your choice of colour and size.

There may be periods of time where we have very low or no stock of some styles.  Our pieces take a long time to make: from the time of us placing an order it can take 2-3 months for the fabric to be ordered and dyed, the sequins to be made, the garments to be cut and stitched, the sequins to be hand-embroidered onto the garments, and then the pieces to be carefully checked, packed, and sent to us.  On top of that, our makers now ship the majority of our orders to us by sea instead of airmail, which takes almost 2 months instead of just a few days, but is significantly better for the environment.

We thank you for your patience and understanding.  This is slow fashion!

These colours are retired and will not be restocked:
Mantis, Amethyst, Chameleon, Emerald, Ember, Fox.

These styles are discontinued and will not be restocked:
Audrey skirt, Georgie dress, Gwen top.

Help!  I made a mistake on my order.  Can I change it?

If you need to make a change or cancel your order, please email us within 1 hr of placing your order.  If you made a mistake with the shipping address on your order, please let us know ASAP (by phone is best, on 01326 531741, or WhatsApp via the website chat button, see below right)

Please TAKE YOUR TIME when ordering, and choose carefully. Check that your cart contains the correct style, colour, and size, and that your name and address is entered correctly, before you pay.

If your order has already been shipped before you notify us of a mistake in your address, we will not be liable for a parcel being sent to a wrong address.  If you ordered the wrong item and don't notify us in time before it is shipped, you will need to use our UK returns portal or our International returns portal to return it.  UK customers can do an exchange or opt for gift credit to order the correct item, international customers will need to place a new order for the correct item.

We'd be very grateful if you could help us avoid unnecessary returns by ordering carefully. Every return costs us a significant amount of money in postage, packaging, handling time, and lost card processing fees (these don't get refunded to us from the card processors when we refund your payment)

Can I exchange the item I ordered?

Yes - the process is slightly different depending on if you are in the UK or overseas.  Please find all the info on exchanges and returns HERE 

I placed two separate orders.  Please can I combine postage?

Orders placed separately will be sent in two separate packages, this is to keep all of our systems in check and keep everything streamlined, for example when it comes to tracking of shipments, and processing of returns or exchanges.

If you are ordering from overseas, we cannot combine multiple orders into one shipment.  Please take your time and choose carefully - we offer free shipping for you over a certain cart value, however every shipment we send costs us money in packaging and shipping so we would be grateful if you can try to buy all items in one order.  We have a cap of 6 items per order, so if you need to order more than this, you will need to place separate orders.
  

Do you have a physical store, or any stockists I can visit, so that I can try on pieces?

We don't have a physical store, sorry!  We occasionally hold pop-ups in London, but we don't have any in the pipeline at the moment.  

We don't sell to stockists.  This is for two reasons: so that we can keep our prices down, and so that we know when you buy direct from us, we can give you the best customer service and shopping experience, because no one knows our products like we do!

There is detailed sizing info in the Size Guides on every product page.  If you need any help with sizing, styling, or anything else, you can always reach out to us via the live chat button in the bottom right corner (this comes straight through to us on WhatsApp) or by email or telephone.

I'm going to Glastonbury Festival and have seen that you will be trading there.  Will you have all the same stock available in your festival stall as on the website?

Our website stock and festival stock is all from the same stock.

We can't guarantee that something you have seen on the website will also be available at the festivals - availability changes fast as we often have only small quantities of each colour & size at any one time.

You are welcome to order online before the festival and collect your order from the festival stall - please let us know in the Notes section when you order.

We can't guarantee we will have a particular item available in the festival stall as we have over 600 different style/colour/size variations, so it is impossible for us to make sure everything is always in stock! 

If your heart is set on a specific piece, and you can see it available on the website, your safest bet is to order it there and then - don't wait and expect to definitely be able to get it at the festival.

We will also have some seconds and samples available in the festival stall at discounted prices.  These items are NOT available online, sorry.

Please note, we CANNOT accept returns of online orders in the festival stall.  All online orders MUST be returned by post to our office.

Do you do a student or NHS discount?

We price our products really carefully, and we don't do any wholesale or have stockists - this means we can offer the fairest price direct to you.  We use the very best materials to make the highest quality products.  This doesn't allow big enough margins to be able to offer discounts.

How long will delivery take?

Fiona, our wonderful dispatch manager, works as fast as she can to get your orders out from our studio in Cornwall, UK.

Delivery usually takes 2-3 working days for UK Express, and 3-5 working days for UK Standard.

International orders are sent by DHL and will usually arrive in 2-7 working days depending on your location.
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NOTE: updates about any changes to normal delivery times will be posted at the top of our DELIVERY info page HERE.  There you can also find more detailed info about delivery, including info for different countries.

During our busiest periods, we may be 2-3 days or more behind our usual delivery times, and occasionally longer if we are closed or on holiday.  Closures or holidays will always be announced on the DELIVERY page or on a banner at the top of our website.

I've placed an order but haven't received any shipping updates, why?

You can track your order progress HERE.  The tracking info may not be available immediately, while we prepare your order for dispatch.  At our busiest times, there may be 2-3 days delay dispatching your order.  If you need any help, you may find the info you need on this FAQ page, but if not, feel free to contact us

My order hasn't turned up.  What should I do?

Firstly, don't panic!  We are here to help track down your order.  If it has gone missing (this is rare) we will offer you a replacement or refund.

Please read the two questions above, and track your order HERE

If the tracking says your order has been delivered, but you haven't received it, if you are in the UK, please check with your local Royal Mail delivery office – they may have attempted delivery when no one was home.  They should leave a card to notify you, but occasionally they don’t!  It may be worth checking with your neighbours too, in case your postman has delivered to them. 

If you are overseas, track your order HERE, but if that doesn't help, please contact your local DHL facility. 

If there is still no sign of your package, please contact us within 30 days of ordering. And don't panic!  We will help.  If we can't track down your original order, we will send out a replacement or refund you. 

If you contact us beyond 30 days, we may not be able to submit a lost parcel claim.

What is your Returns policy?

Please click here for info on RETURNS.

Please click here for more general info on DELIVERY.

It looks like my size has sold out :(  Will you be restocking?

We will be restocking some products but sometimes we decide to retire a colour or style.

You can sign up for a 'back in stock' notification via the link on the product page to get an email or SMS if the piece you want comes back into stock.

We have over 600 different style/colour/size combinations across our range, so although we work hard to predict demand and keep stock topped up, we only have very small quantities in some variations, and we can't always guarantee if or when we will have the exact piece you want in your choice of colour and size.

Check the SIZE GUIDE link on every product page for product-specific sizing info.  Check your measurements against the guide and you may be able to size up or down as often our sizing is designed to be flexible.

Can I try your clothes on in person?

If you're a lucky Glastonbury Festival ticket holder, then we'll see you there in the Circus Field. 

Other than that, we are online only, but we have made our Returns process as easy and cheap as possible so that you can try on at home.

Has your sizing changed?

We tweak the sizing and fit of some styles each year, to strive to continuously improve them and make our sizing as consistent as possible across our range.

Because of this, if you have bought from us before, a new purchase from a different collection might fit a little differently.  

The best way to find your best fit every time you purchase is to please read the SIZE GUIDES on the product pages carefully before ordering. We update these with each collection, and they are specific to each product.  You will find the link on every product page.

Ideally, check your measurements, and compare to the Size Guide for the product you would like, to help you find the right size.

I'm a different size on my top and bottom.  What size leotard or jumpsuit should I buy?

Our Aphrodite, Iris, and Electra jumpsuits are stretchy, so there is some flexibility in the fit. You can usually select the size which is halfway between your biggest and smallest size (for example if you are size 10 on your top half and 16 on your bottom half, choose the Medium, which is a 12-14) unless you are very tall, in which case you may like to size up.

For our Mella playsuits and Orphea jumpsuits, these are not stretchy.  The waist band on these is designed to be snug, however the bottom half has more room, so you can usually select your best size by picking the one that most closely matches your waist measurement (find the garment measurements in the Size Guide on the product page) in the confidence that the cut of the leg will allow for more room at the hip.

Our Sea Circus playsuits, Fifi, and Jazmin leotards are forgiving around the hip, so you can size these according to your top half size if your bottom half is bigger.

Are there any other changes to the fit of repeat styles?

Yes, we have made the following improvements:

We have tweaked the sizing of the Mella playsuits and Juno shorts.  Garment measurements can be found on the Size Guide on the product pages, so please check these before ordering even if you have bought these styles before, as the sizing has changed.

The Indus sequin leggings now have a higher waist for a more flattering fit.

We have improved the fit of the Electra jumpsuit by adding more length in the body, and more curve in the gusset. 

When will you launch a new collection?

In keeping with our commitment to slow fashion, we're changing how we work. Rather than launching big new collections each year, we'll unveil smaller drops of fresh designs or colours as inspiration strikes. This approach brings a refreshing sense of freedom and playfulness, and I'm excited to see where it leads.

Do you carry on selling your past season collections?

Yes.  We believe in slow fashion, so we continue selling the pieces we have left from past seasons, alongside current collections.

Where we have made any changes to sizing or fit of a repeat style, or discontinued a style, the older stock will be moved to our Archive, and sold at a discounted price.  If you subscribe to our mailing list you will receive a password and link to access this section in the online shop.  

Will you be discounting older stock?

We occasionally offer discounts.  Our mailing list subscribers will always be the first to hear about any sales, discounts, or special offers, so make sure you have signed up HERE to be in the know.

Some remaining pieces from older collections are available at discounted prices in our ARCHIVE section.  You will need to sign up to our mailing list for a password to access this section.