NEW COLLECTION FAQs

Do you extend your returns window over the Christmas period?

Yes. Anything purchased in December can be submitted for a return up until the 14th January 2023. for UK returns, if you are returning a gift that was given to you, make sure to select "start gift return" in our returns portal. For international returns, please get in touch with hello@rosabloom.com if your return has passed the usual time window.

Oh no! The piece I want is sold out! Will you be getting any more?

First of all, DON'T PANIC!

We have been dealing with a lot of delays in our supply chain this year (like the whole world it seems!) so unfortunately, we have been struggling to keep our stock levels replenished.

This means that some items will sell out very quickly when they are restocked, and some are marked as COMING SOON.

The GOOD news is that we WILL be restocking throughout December to January, and regularly over the rest of the year - there are more pieces being made as you read this.

Also the piece you wanted might come back into stock sooner than you think: we will have some pieces being returned and going back into stock.

The best and quickest way to find out when something is back in stock is to sign up for a Back In Stock notification via the link on the product page.

Unfortunately due to the nature of how our pieces are made, we can't tell you exact dates for when particular items will be restocked. We are grateful for your patience as our team works as fast as they can.

Help! I made a mistake on my order. Can I change it?

If you need to make a change or cancel your order, please email us within 2 hrs of placing your order. If you made a mistake with the shipping address on your order, please let us know ASAP (by phone is best, on 01326 531741)

Otherwise, you will need to place a new order for the item you would like instead, and return the item you don't want for a refund.

Please TAKE YOUR TIME when ordering, and choose carefully. Check that your cart contains the correct style, colour, and size, and that your name and address is entered correctly, before you pay.

We'd be very grateful if you could help us avoid unnecessary returns by ordering carefully. Every return costs us a significant amount of money in postage, packaging, and lost card processing fees (these don't get refunded to us from the card processors when we refund your payment)

Can I exchange the item I ordered?

Yes - please find full returns info HERE.

I placed two separate orders. Please can I combine postage?

If you are ordering from the UK and your orders are placed close together and we spot this, then we will combine your items into one box. Otherwise, they will be sent in two separate packages.

If you are ordering from overseas, we cannot combine multiple orders into one shipment. Please take your time and choose carefully - we offer free shipping for you over a certain cart value, however every shipment we send costs us money in packaging and shipping so we would be grateful if you can try to buy all items in one order.

We don't offer any postage refunds for combined shipping for multiple orders. If you want to combine your shipping costs, please order everything in one order!

I'm planning to be at Glastonbury / Wilderness Festival and have seen that you're trading there. Will you have all the same stock available in your festival stall as on the website?

Our website stock and festival stock is all from the same stock.

For both festivals, we will be CLOSING the online store to orders (from 12 noon on17th until 5pm on 30th June, and from 12 noon on 29th July until 5pm on 10th Aug)

This is so that we can take as much stock as possible to the festivals, and also because the majority of our team will be out of the office, working at the festivals.

We can't guarantee that something you have seen on the website will also be available at the festivals - availability changes fast as we often have only small quantities of each colour & size at any one time.

You are welcome to order online before the festival and collect your order from the festival stall - please let us know in the Notes section when you order.

We can't guarantee we will have a particular item available in the festival stall as we have over 600 different style/colour/size variations so it is impossible for us to make sure everything is always in stock!

If your heart is set on a very particular piece, and you can see it available on the website, your safest bet is to order it there and then - don't wait and expect to definitely be able to get it at the festival.

We will also have some seconds and samples available in the festival stall at discounted prices. These items are NOT available online, sorry.

Please note, we CANNOT accept returns of online orders in the festival stall. All online orders MUST be returned by post to our office.

It looks like my size has sold out already :( Will you be restocking?

First of all, DON'T PANIC!

We have been dealing with a lot of delays in our supply chain this year (like the whole world it seems!) so unfortunately, we haven't been able to have as much stock ready as we would've liked to.

This means that some items are not yet available in all sizes, some are marked as COMING SOON, and some items will sell out very quickly.

The GOOD news is that we WILL be restocking throughout July and August, and regularly over the rest of the year - there are more pieces being made as you read this.

Also the piece you wanted might come back into stock sooner than you think: we will have pieces being returned and going back into stock.

The best and quickest way to find out when something is back in stock is to sign up for a Back In Stock notification via the link on the product page.

Unfortunately due to the nature of how our pieces are made, we can't tell you exact dates for when particular items will be restocked. We are grateful for your patience as our team works as fast as they can.

Has the sizing changed in your new collection?

YES - the sizing has changed for our sequin styles made with stretch fabric. But this is down to the fabric - we haven't actually changed the cut or sizing of the garments. Read on for an explanation...

Due to the nature of organic cotton, different batches can vary.

The first batch we have had this year is slightly thicker and less stretchy than previous collections. We think it gives a really nice supportive fit, however it has resulted in some styles coming up a little smaller than previously, because of the reduced stretch.

If you have bought from us before, you will know that our sizing is quite generous, however this collection is fitting more true to size. Therefore you may need to choose a size up from what you have bought previously.

Please read the Size Guides on the product pages carefully before ordering, and ideally check your measurements to help you find the right size.

I'm a different size on my top and bottom. What size leotard or jumpsuit should I buy?

Our jumpsuits are stretchy, so there is some flexibility in the fit. You can select the size which is halfway between your biggest and smallest size (for example if you are size 10 on your top half and 16 on your bottom half, choose the Medium, which is a 12-14)

The same goes for our Mella jumpsuits - the waist is fitted however the shorts have more room, so you can select your size according to your waist measurement (see the Size Guide on the product page) in the confidence that the cut of the shorts will allow for more room at the hip.

Our Sea Circus playsuits and Fifi leotards are forgiving around the hip, so you can size these according to your top half size.

Are there any other changes to the fit of repeat styles?

Yes we have made the following improvements:

Shortened sleeves on the larger sizes of the Supernova bomber jackets - last year the sleeves were coming up a bit too long.

Higher waist on Indus leggings and Gigi hotpants - for a more flattering fit

Improved fit for Juno shorts

FAQs - 2022