Oh no!  The piece I want is sold out!  Will you be getting any more?

First of all, DON'T PANIC!

We have been dealing with a lot of delays in our supply chain this year (like the whole world it seems!) so unfortunately, we have been struggling to keep our stock levels replenished.

This means that some items will sell out very quickly when they are restocked, and some are marked as COMING SOON.

The GOOD news is that we WILL be restocking throughout July and August, and regularly over the rest of the year - there are more pieces being made as you read this.

Also the piece you wanted might come back into stock sooner than you think: we will have some pieces being returned and going back into stock.

The best and quickest way to find out when something is back in stock is to sign up for a Back In Stock notification via the link on the product page.

Unfortunately due to the nature of how our pieces are made, we can't tell you exact dates for when particular items will be restocked. We are grateful for your patience as our team works as fast as they can.

Sequin berets!!!  I spotted some sequin berets in photos of the new collection.  But I can't find them in the online shop!  How can I buy one?

The sequin berets will be launching later in the summer.  We're hoping to have them sometime in August.  Sign up to our mailing list to be notified when they launch.  You can do that HERE.

Help!  I made a mistake on my order.  Can I change it?

If you need to make a change or cancel your order, please email us within 2 hrs of placing your order.  If you made a mistake with the shipping address on your order, please let us know ASAP (by phone is best, on 01326 531741)

Otherwise, you will need to place a new order for the item you would like instead, and return the item you don't want for a refund.

Please TAKE YOUR TIME when ordering, and choose carefully. Check that your cart contains the correct style, colour, and size, and that your name and address is entered correctly, before you pay.

We'd be very grateful if you could help us avoid unnecessary returns by ordering carefully. We offer a free returns service for you, however every return costs us money in postage, packaging, and lost card processing fees (these don't get refunded to us from the card processors when we refund your payment)

Can I exchange the item I ordered for a different colour / size?

We don't offer exchanges.  If you would like a different item, please place a new order, and return the unwanted item for a refund.  You can find full Returns info HERE.

I placed two separate orders.  Please can I combine postage?

If you are ordering from the UK and your orders are placed close together and we spot this, then we will combine your items into one box.  Otherwise, they will be sent in two separate packages.

If you are ordering from overseas, we cannot combine multiple orders into one shipment.  Please take your time and choose carefully - we offer free shipping for you over a certain cart value, however every shipment we send costs us money in packaging and shipping so we would be grateful if you can try to buy all items in one order.

We don't offer any postage refunds for combined shipping for multiple orders.  If you want to combine your shipping costs, please order everything in one order!

I'm planning to be at Glastonbury / Wilderness Festival and have seen that you're trading there.  Will you have all the same stock available in your festival stall as on the website?

Our website stock and festival stock is all from the same stock.

For both festivals, we will be CLOSING the online store to orders (from 12 noon on17th until 5pm on 30th June, and from 12 noon on 29th July until 5pm on 10th Aug) 

This is so that we can take as much stock as possible to the festivals, and also because the majority of our team will be out of the office, working at the festivals.

We can't guarantee that something you have seen on the website will also be available at the festivals - availability changes fast as we often have only small quantities of each colour & size at any one time.

You are welcome to order online before the festival and collect your order from the festival stall - please let us know in the Notes section when you order.

We can't guarantee we will have a particular item available in the festival stall as we have over 600 different style/colour/size variations so it is impossible for us to make sure everything is always in stock! 

If your heart is set on a very particular piece, and you can see it available on the website, your safest bet is to order it there and then - don't wait and expect to definitely be able to get it at the festival.

We will also have some seconds and samples available in the festival stall at discounted prices.  These items are NOT available online, sorry.

Please note, we CANNOT accept returns of online orders in the festival stall.  All online orders MUST be returned by post to our office.

How long will delivery take?

Our small team are working as fast as they can to get your orders out - please bear with us as the summer season is an extremely busy time of year for us.

We are currently 1-2 days behind our usual delivery times.  So if you are in the UK you can expect to receive your order in around 3-4 working days for our Express service, and 4-7 working days for our Standard service.  If you are overseas, please add 2-3 working days to the delivery times stated under your country on THIS PAGE.

Please also note that our online store will be CLOSED from midday on 17th June until 5pm on 30th June, and midday on 29th July until 5pm on 10th August, as we will be taking all stock (and most of our team!) to Glastonbury and Wilderness Festivals.  

I've placed an order but haven't received any shipping updates, why?

There may be a few days delay between placing your order and receiving shipping updates while we prepare your order for dispatch.  Please check your Junk / Spam folder in case emails have ended up in there.  Please also see the question above.  If you still haven't received anything after 3 working days, please contact us

My order hasn't turned up.  What should I do?

First, please read the two questions above about delivery delays during this busy time.

Then, check your tracking.  If your order has been dispatched, you should have received an email (please check your Junk folder) and/or SMS containing a tracking link. 

If this doesn't help, if you are in the UK, please check with your local Royal Mail delivery office – they may have attempted delivery when no one was home.  They should leave a card to notify you, but occasionally they don’t!  It may be worth checking with your neighbours too, in case your postman has delivered to them. 

If you are overseas, if you opted for Express shipping, please contact your local DHL facility.  If you opted for Standard shipping, please contact your local post office or national post service.

If there is still no sign of your package, please contact us.  And don't panic.  We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.

What is your Returns policy?

Please click here for info on RETURNS.

Please click here for more general info on DELIVERY.

It looks like my size has sold out already :(  Will you be restocking?

First of all, DON'T PANIC!

We have been dealing with a lot of delays in our supply chain this year (like the whole world it seems!) so unfortunately, we haven't been able to have as much stock ready as we would've liked to. 

This means that some items are not yet available in all sizes, some are marked as COMING SOON, and some items will sell out very quickly.

The GOOD news is that we WILL be restocking throughout July and August, and regularly over the rest of the year - there are more pieces being made as you read this.

Also the piece you wanted might come back into stock sooner than you think:  we will have pieces being returned and going back into stock.

The best and quickest way to find out when something is back in stock is to sign up for a Back In Stock notification via the link on the product page.

Unfortunately due to the nature of how our pieces are made, we can't tell you exact dates for when particular items will be restocked.  We are grateful for your patience as our team works as fast as they can.

Has the sizing changed in your new collection?

YES - the sizing has changed for our sequin styles made with stretch fabric.  But this is down to the fabric - we haven't actually changed the cut or sizing of the garments.  Read on for an explanation...

Due to the nature of organic cotton, different batches can vary.

The first batch we have had this year is slightly thicker and less stretchy than previous collections.  We think it gives a really nice supportive fit, however it has resulted in some styles coming up a little smaller than previously, because of the reduced stretch.

If you have bought from us before, you will know that our sizing is quite generous, however this collection is fitting more true to size.  Therefore you may need to choose a size up from what you have bought previously.

Please read the Size Guides on the product pages carefully before ordering, and ideally check your measurements to help you find the right size.

I'm a different size on my top and bottom.  What size leotard or jumpsuit should I buy?

Our jumpsuits are stretchy, so there is some flexibility in the fit. You can select the size which is halfway between your biggest and smallest size (for example if you are size 10 on your top half and 16 on your bottom half, choose the Medium, which is a 12-14)

The same goes for our Mella jumpsuits - the waist is fitted however the shorts have more room, so you can select your size according to your waist measurement (see the Size Guide on the product page) in the confidence that the cut of the shorts will allow for more room at the hip.

Our Sea Circus playsuits and Fifi leotards are forgiving around the hip, so you can size these according to your top half size.

Are there any other changes to the fit of repeat styles?

Yes we have made the following improvements:

Shortened sleeves on the larger sizes of the Supernova bomber jackets - last year the sleeves were coming up a bit too long.

Higher waist on Indus leggings and Gigi hotpants - for a more flattering fit

Improved fit for Juno shorts 

Will you carry on selling your past season collections?

Yes.  We believe in slow fashion, so we continue selling the pieces we have left from past seasons, alongside current collections.

Will you be discounting past season pieces?

Our 2021 collection will continue to be available in our online shop at full price.

The last few remaining pieces from older collections are available at discounted prices in our ARCHIVE section - you will need to sign up to our mailing list for a password to access this section.

Will you be restocking anything from your 2021 collection?

No.  Our 2021 collection will no longer be restocked.  You can use the filtering menu to filter by COLLECTION to view only our 2021 or 2022 collections.

Another simple way to tell which collection an item is from is by the background colour on the product image - images with a sandy background are 2021 collection, images with a light pink background are 2022 collection.