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What is your online returns policy?
We offer FREE returns in the UK. You have 28 days from the date of dispatch of your order to return it to us.
Items must be in new condition with tags still attached. Your refund will be credited to the original form of payment used to make the purchase.
The original shipping charge on your order is non-refundable, unless you are returning a faulty item, in which case we will refund you for both the outbound and return shipping costs.
Gift Cards cannot be returned. If you bought an item using a Gift Card, and you return it, the refund will be issued as a credit back onto your Gift Card. Any extra amount that you paid by Credit/Debit card or Paypal will be refunded to the original payment method.
'Sale' items can be returned. 'Final Sale' items cannot be returned (these will clearly state in the product description: 'FINAL SALE - NO RETURNS')
We monitor returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
By making a purchase, you are agreeing to the returns policy.
How do I send back my return?
We offer free, easy returns for our UK customers.
Here are your options for returning items to us:
1. ROYAL MAIL
Use the pre-paid label enclosed with your order to send your return back for FREE. Follow the instructions below (see HOW TO SEND A RETURN) and drop off your parcel at a Post Office.
2. CLICK & DROP:
For FREE returns by Click & Drop within the UK, use our Collect+ service. Click here and follow the instructions. You can print off a pre-paid label, re-use the original packaging, and drop off your return at any of the 7000+ drop-off points around the UK.
3) POSTAL SERVICE of your choice (you are responsible for shipping costs)
HOW TO SEND A RETURN:
- Circle the item you want to return on the packing slip that came with your order
- Add a note explaining your reason for return
- Send it to us using options 1, 2, or 3. We recommend re-using the original packaging.
Please keep proof of posting. Items are your responsibility until received by us. We cannot refund you for lost items.
Our returns address is: Rosa Bloom, Waterside House, Falmouth Road, Penryn, Cornwall, TR10 8BE, UK
The original shipping charge on your order is non-refundable, unless you are returning a faulty item, in which case we will refund you for shipping costs.
What if I send my return back late?
All returns should be in new, unworn condition with the tags still attached. Any returns received after 28 days from the date of dispatch are not eligible for a refund. We are happy to extend our returns period for items bought as gifts or in exceptional circumstances. Please contact us at the time of placing your order to arrange this. This cannot be arranged after the standard 28 day returns period has passed.
Can I exchange items?
Want a different size or colour?
1) Return the unwanted item to us for a refund following the steps above
2) Place a new order for the item you would like instead
This is the fastest way to receive the item you want, and helps us to keep our stock levels accurate and up to date.
How long will it take to get my refund?
Once we receive your items, please allow 2-3 business days for your return to be processed and your refund issued. It may take 5-10 business days for the refund to appear in your account (this varies depending on the original payment method and is out of our control) Your refund can only be credited back to the original form of payment. We’ll send you an email when your refund has been processed so you know it’s on the way.
Quick link: Click here for International Returns Portal
What is your online returns policy?
You have 21 days from the date you receive your order to have your return postmarked and shipped back to us.
Items must be in new condition with tags still attached. Your refund will be credited to the original form of payment used to make the purchase.
The original shipping charge on your order is non-refundable, unless you are returning a faulty item, in which case we will refund you for both the outbound and return shipping costs.
'Sale' items can be returned. 'Final Sale' items cannot be returned (these will clearly state in the product description: 'FINAL SALE - NO RETURNS')
We monitor returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
By making a purchase, you are agreeing to the returns policy.
How do I send back my return?
We offer easy return shipping for our international customers, using our pre-paid labels. This is a fast, fully-tracked service by DHL.
A flat rate return shipping charge will be deducted from your refund when we receive your return:
Europe: €18
USA: US$15
Australia: AU$35
Rest of World: GBP 18
Any duties and taxes paid are not refundable.
To return an item, please:
1) Pack unwanted items into a suitable box (you can re-use the original packaging if it's not damaged)
2) Visit our international Returns Portal to print your shipping label
3) Stick the return label on the parcel
4) Follow the instructions in the Returns Portal to mail your return
You can also choose to ship your return with the postage service of your choice, at your own cost. If you do this, please make sure that your return is clearly labelled as RETURNED GOODS on any customs documents. You may also like to write in large letters on the parcel: "RETURNED GOODS - exempt from import tax & duty". Please DO NOT send international returns by Fedex as they charge us a clearance fee of GBP 21.00 to receive your package even though it is returned goods. Any fees payable by us to receive your return will be deducted from your refund. Items sent not using our returns labels are done so at your own risk. We cannot refund a lost return that was sent using a method other than our return labels.
Our return address is:
Rosa Bloom
Waterside House
Falmouth Road
Penryn
Cornwall
TR10 8BE
UNITED KINGDOM
What if I send my return back late?
All returns should be in new, unworn condition with the tags still attached. Any returns received postmarked after 21 days from the tracked date of original delivery are not eligible for a refund. We are happy to extend our returns period for items bought as gifts or in exceptional circumstances. Please contact us at the time of placing your order to arrange this. This cannot be arranged after the standard 28 day returns period has passed.
Can I exchange items?
Want a different size or colour?
1) Return the unwanted item to us for a refund following the steps above
2) Place a new order for the item you would like instead
This is the fastest way to receive the item you want, and helps us to keep our stock levels accurate and up to date.
How long will it take to get my refund?
Once we receive your items, please allow 2-3 business days for your return to be processed and your refund issued. It may take 5-10 business days for the refund to appear in your account (this varies depending on the original payment method and is out of our control) Your refund can only be credited back to the original form of payment. We’ll send you an email when your refund has been processed so you know it’s on the way.