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Quick link: Click here for Click & Drop Returns Portal
What is your online returns policy?
You have 28 days from the date of dispatch of your order to return it to us.
Items must be in new condition with tags still attached. Your refund will be credited to the original form of payment used to make the purchase.
The original shipping charge on your order is non-refundable, unless you are returning a faulty item, in which case we will refund you for both the outbound and return shipping costs.
Gift Cards cannot be returned. 'Sale' items can be returned. 'Final Sale' items cannot be returned (these will clearly state in the product description: 'FINAL SALE - NO RETURNS')
We monitor returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
By making a purchase, you are agreeing to the returns policy.
How do I send back my return?
We offer easy returns for our UK customers.
You have two options for returning items to us:
1. CLICK & DROP:
For FREE returns by Click & Drop within the UK, use our Collect+ service. Click here and follow the instructions.
2. POSTAL SERVICE of your choice:
We are working on offering more options for free returns soon, but in the meantime, if you choose not to return your item via Collect+ (see above) you are responsible for the cost of return shipping.
a) Circle the item you want to return on the packing slip
b) Add a note explaining your reason for return
c) Send it back to us at: Rosa Bloom, Waterside House, Falmouth Road, Penryn, Cornwall, TR10 8BE
d) Please keep a proof of posting
Please note that items are your responsibility until received by us. We cannot refund you for lost items.
The original shipping charge on your order is non-refundable, unless you are returning a faulty item, in which case we will refund you for all outbound and return shipping costs.
What if I send my return back late?
All returns should be in new, unworn condition with the tags still attached. Any returns received after 28 days from the date of dispatch are not eligible for a refund. We are happy to extend our returns period for items bought as gifts or in exceptional circumstances. Please contact us at the time of placing your order to arrange this.
Can I exchange items?
Want a different size or colour?
1) Return the unwanted item to us for a refund following the steps above
2) Place a new order for the item you would like instead
This is the fastest way to receive the item you want, and helps us to keep our stock levels accurate and up to date.
How long will it take to get my refund?
Once we receive your items, please allow 1-2 business days for your return to be processed and your refund issued. It may take 5-10 business days for the refund to appear in your account (this varies depending on the original payment method and is out of our control) Your refund can only be credited back to the original form of payment. We’ll send you an email when your refund has been processed so you know it’s on the way.
Quick link: Click here for International Returns Portal
What is your online returns policy?
You have 21 days from the date you receive your order to have your return postmarked and shipped back to us.
Items must be in new condition with tags still attached. Your refund will be credited to the original form of payment used to make the purchase.
The original shipping charge on your order is non-refundable, unless you are returning a faulty item, in which case we will refund you for both the outbound and return shipping costs.
'Sale' items can be returned. 'Final Sale' items cannot be returned (these will clearly state in the product description: 'FINAL SALE - NO RETURNS')
We monitor returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
By making a purchase, you are agreeing to the returns policy.
How do I send back my return?
We offer easy return shipping for our international customers, using our pre-paid labels. This is a fast, fully-tracked service by DHL.
A flat rate return shipping charge will be deducted from your refund when we receive your return:
Europe: €15
USA: US$15
Australia: AU$35
Rest of World: GBP 18
Any duties and taxes paid are not refundable.
To return an item, please:
1) Pack unwanted items into a suitable box (you can re-use the original packaging if it's not damaged)
2) Visit our international Returns Portal to print your shipping label
3) Stick the return label on the parcel
4) Follow the instructions in the Returns Portal to mail your return
You can also choose to ship your return with the postage service of your choice, at your own cost. If you do this, please make sure that your return is clearly labelled as RETURNED GOODS on any customs documents. You may also like to write in large letters on the parcel: "RETURNED GOODS - exempt from import tax & duty". Please DO NOT send international returns by Fedex as they charge us a clearance fee of GBP 21.00 to receive your package even though it is returned goods. Any fees payable by us to receive your return will be deducted from your refund. Items sent not using our returns labels are done so at your own risk. We cannot refund a lost return that was sent using a method other than our return labels.
Our return address is:
Rosa Bloom
Waterside House
Falmouth Road
Penryn
Cornwall
TR10 8BE
UNITED KINGDOM
What if I send my return back late?
All returns should be in new, unworn condition with the tags still attached. Any returns received postmarked after 21 days from the tracked date of original delivery are not eligible for a refund. We are happy to extend our returns period for items bought as gifts or in exceptional circumstances. Please contact us at the time of placing your order to arrange this.
Can I exchange items?
Want a different size or colour?
1) Return the unwanted item to us for a refund following the steps above
2) Place a new order for the item you would like instead
This is the fastest way to receive the item you want, and helps us to keep our stock levels accurate and up to date.
How long will it take to get my refund?
Once we receive your items, please allow 1-2 business days for your return to be processed and your refund issued. It may take 5-10 business days for the refund to appear in your account (this varies depending on the original payment method and is out of our control) Your refund can only be credited back to the original form of payment. We’ll send you an email when your refund has been processed so you know it’s on the way.