Order Packaging

Your order will be sent to you in FSC certified cardboard packaging, which is fully recyclable.  Your item will be wrapped in crisp white acid-free tissue paper.  All printed materials (such as the postcard with your order) are made of recycled paper.

We use sturdy cardboard boxes with a self-seal strip, to eliminate the need for tape.  We encourage you to re-use your box when sending any returns.

Currently we are working on sourcing boxes which have a double self-seal strip, to make it easier for you to seal the box again when returning items to us (or re-using your box for another purpose) so that you don't need to use any tape.

Reducing Waste

Have you spotted the checkbox in your Shopping Cart which asks whether you'd be happy to receive your order in a re-used box?

We are working to reduce waste, and would love to start re-using the boxes that we receive back when customers send returns. 

This is usually our original packaging, which has already done two journeys:  from us to the customer, then back to us.  But because we use sturdy boxes, they are usually in good enough condition to be used again, rather than chucked into the recycling bin.

The reason we are asking your permission, rather than just using these boxes for any order, is because we know that some people may be ordering their item as a gift, or have another reason why they would prefer a new box (no judgement here!)

If you do opt-in for a re-used box, your item will still be wrapped in a new sheet of our crisp white tissue paper, and packed with the same care that all our orders receive. 

Your box may look a little scruffy (there might be some old tape or a few dents here and there) but we will make sure we only use boxes which are in a good enough condition to travel through the post again.

Please note that opting-in does not guarantee that you will receive your order in a re-used box, as we might run out of them if lots of people opt-in! 

This option is only on offer to our UK customers, as we prefer to use a new box for international orders, to make sure these items have the maximum protection for the longer journey they will take.

For every order sent in a re-used box, we will donate GBP1 to an environmental conservation charity called 'Forest, Nature and Environment Aceh' based in Sumatra, Indonesia.  We will soon be publishing a blog post to tell you a bit more about them, so watch this space!

Thank you for helping us to reduce waste.