FAQs

Within the UK

FREE shipping on orders over £150

Order value over £150:
FREE for Standard Tracked (3-5 working days)
£5 for Express Tracked (2-3 working days)

Order value under £150:
£4 for Standard Tracked (3-5 working days)
£7 for Express Tracked (2-3 working days)

To USA

FREE Express Tracked DHL shipping on orders over $200

Order value under $200:
$15 for Express Tracked DHL (4 to 5 working days)

To EUROPE

FREE Express Tracked DHL shipping on orders over €200

Order value under €200:
€15 for Express Tracked DHL (2 to 4 business days)

To AUSTRALIA + NEW ZEALAND

FREE Express Tracked shipping on orders over $400

Order value under $400:
$28 for Express Tracked (4 to 6 working days)

To REST OF WORLD

FREE Express Tracked DHL shipping on orders over GBP £200

Order value under GBP £200:
GBP £15.00 for Express Tracked (3 to 7 working days)

Within the UK

Standard Tracked: 3-5 working days
Express Tracked: 2-3 working days

To USA

Express Tracked DHL: 4 to 5 working days

To EUROPE

Express Tracked DHL: 2 to 4 business days

To AUSTRALIA + NEW ZEALAND

Express Tracked: 4 to 6 working days

To REST OF WORLD

Express Tracked: 3 to 7 working days

-

PLEASE NOTE

Fiona, our wonderful dispatch manager, works as fast as she can to get your orders out from our studio in Cornwall, UK.

Delivery may take longer during peak times such as summer, Christmas, sales, launches, or in exceptional circumstances such as when staff are off sick or there are delays in the postal system out of our control.  We will try to share updates here and/or on our social media if this is the case.

If you need something by a specific date and are ordering at short notice, please contact us and let us know, so we can do our best to get it to you in time.

Yes, we ship all over the world. Our site will automatically detect your country and convert prices to your currency.

All duties, taxes, and tariffs are included at checkout, so you won't get any surprise import charges on delivery.

No, you won't get any surprise charges. 

Our website will automatically detect which country you are shopping from.

For most countries, we include all tariffs, duties, and taxes in the product price, so what you pay at checkout includes everything:  you will not pay any additional charges to receive your order.

For some countries, you will see extra charges such as tax and duty added at the checkout, but again, once these are paid at checkout, you will not have to pay any additional charges to receive your order.

Orders are packed with care and shipped from our studio in Cornwall, UK.

If you are in the UK and need something in a hurry, we may be able to offer you Next Day delivery for an extra charge if you contact us and place your order before midday GMT Mon - Thu.  We are closed on Fridays and weekends.  

UK

Orders are sent on a tracked service with Royal Mail.  You will receive your tracking number and shipping updates by email and SMS.  

OVERSEAS

Orders are sent on a tracked service with DHL Express. You will receive your tracking number and shipping updates by email.

Our cut-off time for orders is usually 12 noon GMT Mon-Thu.  We are closed on Fridays. 

Orders placed after 12 noon GMT Mon - Wed may not be dispatched until the following day. 

Orders placed after 12 noon GMT on Thursday may not be dispatched until Monday. 

At busy times, there may be a short delay between placing your order and receiving shipping updates while we prepare your order for dispatch. 

Please check your Junk / Spam folder in case emails have ended up in there.  If you still haven't received anything, please contact us.

You should have received an email and/or SMS containing a tracking link, please check your Junk if you can't find it in your inbox. 

If the tracking doesn't help, please check with your local delivery office - Royal Mail if you're in the UK, or DHL if you're overseas. They may have attempted delivery when no one was home.  They should leave a card to notify you, but occasionally they don’t! 

It may be worth checking with your neighbours too, in case your order has been delivered to them if you were out.

Check the address on your order - customers sometimes don't notice that an old or wrong address has autofilled. 

If there is still no sign of your package, don't panic: contact us. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or refund.

Please contact us within 30 days of placing your order. If you contact us beyond 30 days, we may not be able to submit a lost parcel claim.

By making a purchase, including preorders, you are agreeing to this returns policy.  

To be eligible for a refund or exchange, you must return your order within 28 days from the date of dispatch, or within 14 days of receiving your order for PREORDER, SALE, or ARCHIVE products.

In the returns portal, you will have the option to:

- Exchange for a different size or colour

- Exchange for a different product (UK only)

- Receive a gift credit to use on a future purchase

- Receive a refund which will be credited to the original payment method

If there was a shipping charge on your original order, this is non-refundable, unless you are returning a faulty item, in which case we will refund you for both the outbound and return shipping costs.

Items must be in brand new condition with tags still attached. 

PLEASE TAKE CARE when trying on garments. 

Please wear underwear (you'd think that would be so obvious we wouldn't have to ask, but unfortunately past experience has shown otherwise!).

If items are returned with ANY of (but not limited to) the following issues, we WILL NOT issue your refund/exchange:

- STAINS or marks of any kind (please take great care not to get make-up, or other cosmetics such as hair products or body lotions, on garments)

- TAGS REMOVED or damaged

- ODOURS (cigarette smoke, body odour, or perfume - we cannot re-sell garments that have picked up any odours)

- DAMAGE of any kind, including from not being packaged properly to be returned

Gift Cards cannot be returned.

If you bought an item using a Gift Card or Shop Later Gift Credit, and you return it, the refund will be issued as a credit back onto your Gift Card or Shop Later Gift Credit, and can be spent using the same original code.  Any extra amount that you paid by Credit/Debit card or other methods will be refunded to the original payment method.

PREORDER / SALE / ARCHIVE products can be returned within 14 days, the rest of the returns policy applies.

Online purchases MUST be returned by post.  We cannot accept returns in our festival stall or pop-up shops. 

OVERSEAS: in some countries, you will be shown an option to either pay duties and taxes at checkout, or on delivery.  We cannot refund duties and taxes paid at checkout.  These may be refundable via your local customs authority.  Duties, taxes, and any other fees paid on delivery are not refundable.

We monitor returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service or refunds in any case where we deem it appropriate.  Serial returners may have future orders refused.

Yes. You can request a return via the Returns Portal:

UK Returns Portal

Overseas Returns Portal

Yes. You can request an exchange via the Returns Portal:

UK Returns Portal

Overseas Returns Portal

UK

Start your return from the UK in our returns portal HERE.

Enter your order number starting with #RB (eg. "#RB12345") and then click START RETURN, and follow the easy steps to request a return or exchange.

You can use our pre-paid return shipping labels.  If you want a REFUND, return shipping will be deducted from your refund at a flat rate of £5.  If you want an EXCHANGE or GIFT CREDIT, return shipping is free.

OVERSEAS

Start your return from overseas in our returns portal HERE

You can ship your return using our pre-paid shipping labels.  This is a fast, tracked service by DHL.

The flat rate return shipping charge will be deducted from your refund when we receive your return.

From some countries, you can choose to either pay the duties and taxes at checkout, or on delivery.  We cannot refund duties and taxes.  These may be refundable via your local customs authority.  Duties, taxes, and any other fees paid on delivery are not refundable.

If you don't see a breakdown of duties and taxes on your invoice, you will receive a refund of the full product price, minus the flat rate return shipping charge.

UK

REFUNDS: flat rate of £5 deducted from your refund for return shipping 

EXCHANGES: return shipping is free

GIFT CREDIT: return shipping is free

OVERSEAS

A flat rate return shipping charge will be deducted from your refund when we receive your return:

Europe: EUR €15
USA: USD $20
Australia/New Zealand: AUD/NZD $28
Rest of World:  GBP £15

From some countries, you can choose to either pay duties and taxes at checkout, or on delivery.  We cannot refund duties and taxes.  These may be refundable via your local customs authority.  Duties, taxes, and any other fees paid on delivery are not refundable.

Any items purchased more than 28 days ago (14 days for PREORDER / SALE / ARCHIVE) are not eligible for a refund.  

We are happy to extend our returns period for items bought as gifts or in exceptional circumstances. 

Please contact us at the time of ordering to arrange this. 

This must be arranged either before ordering, or within 1 week of placing your order.  This cannot be arranged after the standard 28 day returns period has passed. 

For all orders placed in December, we will automatically extend the returns period until 14th January to allow for Christmas gift returns or exchanges.

Once we receive your return, it usually takes us 2-3 working days to unpack and check your returned item/s.  IT MAY TAKE LONGER DURING BUSY TIMES - WE ARE A SMALL TEAM.

If your return is received in as-new condition:

EXCHANGES: will usually be dispatched within 2-3 working days of receiving your return, and will usually be delivered in another 2-3 days (longer for overseas).

GIFT CARDS: will usually be emailed to you within 2-3 working days of receiving your return.

REFUNDS: will usually be issued within 2-3 working days of receiving your return.  It may take 5-10 days for the refund to appear in your account (this varies depending on the original payment method and is out of our control - it is down to your bank or payment provider) 

Refunds can only be credited back to the original form of payment.  We’ll send you an email when your refund has been processed so you'll know when it’s on the way.

Occasionally processing times may be longer if we are closed, on holiday, or at busy times.

We offer prepaid return shipping labels for both UK and overseas returns at competitive prices. These services are tracked, and the flat rate cost will be deducted from your refund (see pricing under 'How much does it cost to return something?')

Alternatively, you can choose to ship your return with the postage service of your choice, at your own cost.  The goods are your responsibility until received by us, and you will not receive a refund if the shipment goes missing or is damaged.

If you ship a return from OVERSEAS using your own shipping label, please make sure that your return is clearly labelled as RETURNED GOODS on any customs documents. You may also like to write in large letters on the parcel: "RETURNED GOODS - exempt from import tax & duty". Please DO NOT send international returns by Fedex as they charge us a clearance fee of GBP 21.00 to receive your package even though it is returned goods.

Any import or other fees payable by us to receive your return will be deducted from your refund.

Items sent not using our prepaid return labels are done so at your own risk. We cannot refund a lost return that was sent using a method other than our return labels.

Our return address is:
Rosa Bloom
Waterside House
Falmouth Road
Penryn
Cornwall
TR10 8BE
UNITED KINGDOM

Our pieces are made in limited quantities.  Your best bet is usually to order from what we have available in stock, because we can't always guarantee that something sold out will be restocked.

You can sign up for a 'back in stock' notification via the link on the product page to get an email or SMS alert if the piece you want comes back into stock.  We can't promise that the item you want will become available again, but this means we can let you know if it does.

We have over 500 different style/colour/size combinations across our range, so although we work hard to predict demand, we only have very small quantities in some variations, and we can't always guarantee if or when we will have the exact piece you want in your choice of colour and size.  If the exact size and colour you want is sold out, hopefully there will be another option that you would like instead.

We thank you for your patience and understanding.  This is slow fashion!

If you need to make a change, please contact us as soon as possible after placing your order.  If you made a mistake with the shipping address on your order, please let us know ASAP (by phone is best, on 01326 531741, or WhatsApp via the website chat button, see below right)

Please TAKE YOUR TIME when ordering, and choose carefully. Check that your cart contains the correct style, colour, and size, and that your name and address is entered correctly, before you pay.

If your order is shipped before you notify us of a mistake in your address, we will not be liable for a parcel being sent to a wrong address. 

If your order is shipped before you request a change to the items ordered, you will need to use our UK returns portal or our International returns portal to return it for an exchange, gift credit, or refund.

We'd be very grateful if you could help us avoid unnecessary returns by ordering carefully.

Every return has an environmental impact, and costs us a significant amount of money in postage, packaging, handling time, and lost card processing fees (these don't get refunded to us from the card processors when we refund your payment)

If you need to cancel, it really helps us if you can do so as soon as possible after ordering. Please contact us, ideally by phone, or one of the other contact methods on the Contact Us page.

If your order has already shipped, you will need to return it for a refund.

We'd be very grateful if you could help us avoid unnecessary returns by ordering carefully.

Every return has an environmental impact, and costs us a significant amount of money in postage, packaging, handling time, and lost card processing fees (these don't get refunded to us from the card processors when we refund your payment)

Orders placed separately will be sent in two separate packages, this is to keep all of our systems in check and keep everything streamlined, for example when it comes to tracking of shipments, and processing of returns or exchanges.

If you are ordering from overseas, we cannot combine multiple orders into one shipment because the customs paperwork is generated the moment you place the order and cannot be edited. 

Please take your time and choose carefully - we offer free shipping for you over a certain cart value, however every shipment we send costs us money in packaging and shipping so we would be grateful if you can try to buy all items in one order. 

We have a cap of 6 items per order, so if you need to order more than this, you will need to place separate orders.

Please note, if your order contains several high value items, we may split it across multiple parcels to reduce the risk of losing a high value parcel.

We don't have a physical store, sorry! 

We don't sell to stockists.  This is for two reasons: so that we can keep our prices down; and because when you buy direct from us, we can give you the best customer service and shopping experience, because no one knows our products like we do!

There is detailed sizing info in the Size Guides on every product page.  If you need any help with sizing, styling, or anything else, you can always reach out to us via the live chat button in the bottom right corner (this comes straight through to us on WhatsApp) or by email or telephone.

We can sometimes offer shopping appointments at our studio in Falmouth, Cornwall, UK. Please contact us to enquire.

Our website stock and festival stock is all from the same stock.

We can't guarantee that something you have seen on the website will also be available at the festivals - availability changes fast as we often have only small quantities of each colour & size at any one time.

You are welcome to order online before the festival and collect your order from the festival stall - please let us know in the Notes section when you order.

We can't guarantee we will have a particular item available in the festival stall as we have over 500 different style/colour/size variations, so it is impossible for us to make sure everything is always in stock! 

If your heart is set on a specific piece, and you can see it available on the website, your safest bet is to order it there and then - don't wait and expect to definitely be able to get it at the festival.

We will also have some seconds and samples available in the festival stall at discounted prices.  These items are NOT available online, sorry.

Please note, we CANNOT accept returns of online orders in the festival stall.  All online orders MUST be returned by post to our office.

We price our products really carefully, and we don't do any wholesale or have stockists - this means we can offer the fairest price direct to you. 

We use the very best materials to make the highest quality products. 

This doesn't allow big enough margins to be able to offer discounts in this way.

We occasionally offer discounts.  Our mailing list subscribers will always be the first to hear about any sales, discounts, or special offers, so make sure you have signed up to be in the know - find the form in the website footer.

Some remaining pieces from older collections are available at discounted prices in our ARCHIVE.  You will need to sign up to our mailing list for a password to access this.

There are detailed Size Guides for every product, via the link on each product page.

Usually our pieces are true to size, but depending on your body shape and fit preference, you may want to size up or down in some styles.

Please consult the Size Guides to help you select the best size for your body, and help us reduce unnecessary returns which are bad for the planet and cost our small business money.

Please contact us if you still need help with sizing after looking at the Size Guides, we are always happy to help and share our knowledge of how each style fits.

We don't have a physical store, sorry! 

We don't sell to stockists.  This is for two reasons: so that we can keep our prices down; and because when you buy direct from us, we can give you the best customer service and shopping experience, because no one knows our products like we do!

There is detailed sizing info in the Size Guides on every product page.  If you need any help with sizing, styling, or anything else, you can always reach out to us via the live chat button in the bottom right corner (this comes straight through to us on WhatsApp) or by email or telephone.

We can sometimes offer shopping appointments at our studio in Falmouth, Cornwall, UK. Please contact us to enquire.

We tweak the sizing and fit of some styles each year, to strive to continuously improve them and make our sizing as consistent as possible across our range.

Because of this, if you have bought from us before, a new purchase from a different collection might fit a little differently.  

The best way to find your best fit every time you purchase is to please carefully read the SIZE GUIDES on the product pages before ordering. We update these with each collection, and they are specific to each product.  You will find the link on every product page.

Ideally, take your measurements, and compare to the Size Guide for the product you would like, to help you find the right size. You might be different sizes in different products, depending on variations in fabrics and garment styles, as well as personal preference on how you like your clothes to fit.

Our Aphrodite jumpsuit is stretchy, so there is some flexibility in the fit.

You can usually select the size which is halfway between your biggest and smallest size (for example if you are size 10 on your top half and 16 on your bottom half, choose the Medium, which is a 12-14) unless you are very tall, in which case you may like to size up.

For our Mella playsuit and Orphea jumpsuit, these are not stretchy.  The waist band on these is designed to be snug, however the bottom half has more room, so you can usually select your best size by picking the one that most closely matches your waist measurement (find the garment measurements in the Size Guide on the product page) in the confidence that the cut of the leg will allow for more room at the hip.

The Sea Circus playsuit and Jazmin leotard are forgiving around the hip, so you can size these according to your top half size if your bottom half is bigger.

All of our garments are totally washable.  No need for dry-cleaning (which uses nasty chemicals that are harmful to the environment).

You have two options: 

Option one, our recommended method, is to hand wash your item gently, in cool water, with a small amount of delicate detergent (shampoo works equally well). 

Rinse thoroughly in plenty of fresh cool water without wringing, and hang it inside-out over a rack airer (especially for larger, heavier garments, so the weight is evenly distributed), and place a large tub or folded towel underneath to catch the drips.

Option two:  if you are feeling particularly lazy, you can wash your piece on a cool DELICATE, HANDWASH, or WOOL cycle in the washing machine.

Make sure you turn it inside out, and even better put it in a mesh bag.  And be sure to use a delicate detergent, not your regular detergent, and reduce the amount you put in (detergent residue can leave the sequins looking oily or streaky). 

Disclaimer: the washing machine method may cause some light scratching on the sequins. Personally I don't mind this happening to my garments as I don't think it is noticeable when worn, but if you want to keep your piece looking as pristine as possible, I recommend the first method.

DO NOT use any bleach or harsh stain removers, or any wet wipes containing alcohol.  

Please note we do not recommend machine washing for any products with fringing or velvet detailing.

Always store your sequin items out of direct sunlight, and away from any heat sources.  Strong sun or heat (such as sunlight that gets magnified through a window, or direct heat from a radiator) can cause the sequins to warp or even melt.

Smaller items (such as tops, shorts, playsuits, and leotards) and non-stretch items (such as Mella playsuits, Orphea jumpsuits, Eclipse capes) can be stored on hangers.

Heavier stretch pieces such as Aphrodite jumpsuits and Indus leggings are best stored folded not hung - because hanging over long periods of time can cause them to stretch out of shape.

When travelling with your sequin garments, fold carefully and smooth the sequins down in the correct direction. Run your fingertips along the inside of the fold line to help avoid them getting bent on the fold. 

Avoid packing tightly or under too much pressure, so as not to bend the sequins.

My clothes are designed to be worn - they are made with festivals and parties in mind, so I do my upmost to make them as practical, durable, and comfortable as a garment covered in hand-stitched sequins possibly can be!  I want you to have fun in them.

Ways to take care of them while wearing:  

1) With any of the sequin one-pieces or bottoms, you can do a swift smooth down of the sequins on your butt before sitting down, or slide backwards slightly as you sit, to help the sequins lie the right way and prevent them getting bent.

2) This applies to any stretch garments: when dressing or un-dressing, avoid stretching your garment beyond its natural stretch - you will feel when it has reached close to maximum stretch, don't force it beyond this as that may cause the thread by which the sequins are attached to break, and therefore sequins to drop off.

3)  You may on occasion lose the odd sequin - don't panic.  This can sometimes be simply a loose sequin that has got caught up in your garment while it was being made, or it could be that a stitch has come undone.  If you see gaps on your garment, first check that the sequins haven't just got flipped up the wrong way (this happens very easily with our large sequins). 

If you turn your garment inside out, you can see if any stitching is coming undone.  If you find a loose thread, tie it to the next stitch to stop it coming undone any further. 

All garments come with a few spare sequins for repairs, and if you ever need any more in future, just contact us and we will send you some spares.

Yes.

If your Bloom piece has been damaged, we may be able to offer a repair.  Please contact us with a description and photos of the damage.

We'll let you know if we can help, and send you an estimated quote for the cost of the repair depending on the extent of the damage.

If you believe your piece is faulty, please contact us with a description and photos of the fault.

We sometimes launch preorders on certain products.

If you would like to know about preorder launches, please sign up to our mailing list (and make sure you have added us to your contacts or 'safe senders' list).

We run two different types of preorders:

Preorders - made to order

Preorders open for a set period of time (eg. 1 week)

You will be able to preorder the product by paying a 30% deposit.  

When the preorder has closed, the pieces ordered will be made.

The balance will be payable when the product is ready to ship to you.

If you miss the preorder deadline, you will need to wait until the next round of preorders opens. 

Preorders - presale

We give you the chance to reserve your piece of a new or limited edition product, while the pieces are still being made.

There will usually be a limited number of pieces per size available.

You will be able to reserve your piece by paying for it in full.

When the piece is ready, it will be shipped to you.

If you need to cancel, it really helps us if you can do so as soon as possible after ordering.  You will receive a refund.  If you want to cancel after receiving your item, please see the section below "Can I return a preordered item for a refund?"

We are very sorry but we can't offer custom sizing.

Our preorder items are made to order, but not custom made.

We offer our carefully considered range of sizes from XXS to XXL (plus two leg length options in the Orphea jumpsuit) in the hope that this will make the piece accessible to a wide range of different bodies.

It takes considerable work to grade new sizes or customise the fit or design of garments, and this is not something that our small team has the capacity to offer.

We do not offer alterations in-house. 

Alterations to our sequin garments are tricky, due to the handstitched sequins which would need to be unpicked and re-sewn to allow any alterations to be made.

You can take your piece to a professional seamstress for alterations.  Some drycleaners offer this service.

The leg length on our Orphea jumpsuit can be altered:  the sequins are sewn in horizontal rows, so this would involve unpicking the desired number of rows of sequins, before taking up the hem.

Other alterations such as bust or waist are much tricker and more specialist.  If you think you would need an alteration, we recommend checking with a local seamstress before you order, whether they would be able to do this.

You may change the colour or size from the available options before the preorder deadline.  Please contact us ASAP if you would like to do this.

When made-to-order preorders have closed, you can no longer make changes to your order because the making will already be in progress.

Yes, you will have 14 days from the day after you receive your item, to send it back for a refund.  

As per our returns policy, only items in as-new condition will be accepted for return.

We cannot guarantee availability of alternative colours or sizes of preorder products.  But if the item you want is available, we can do an exchange.  You will need to contact us to request an exchange within 14 days from the day after you receive your preorder item, but the sooner the better.

You may also exchange for a different (eg. non-preorder) product, subject to availability.

All exchanges are also subject to the terms of our returns policy.

The estimated shipping date is displayed on the product page when preorders are open. 

If you placed a preorder but can't remember the estimated shipping date, please contact us and we can let you know. 

We cannot give exact delivery dates as every piece is handmade, including every sequin being hand-stitched, which takes time.

We will do our best to give accurate shipping estimates on preorder products, and if the predicted date changes, we will let you know.

If shipping dates are significantly delayed, we will offer you the option of cancelling your order. 

We show the predicted shipping date for preorders on the product page when preorders are open. 

If any items are ready earlier than this, we will start shipping them out as soon as they are ready, in the order in which the preorders were placed (eg. the first customers to place their preorder, will be the first to receive their product)

However we cannot guarantee delivery by a specific date if it is earlier than the shipping estimate shown on the preorder product page.

We recommend a 'safety' window of at least 3-4 weeks between the estimated shipping date and the date of your event.  

We do accept returns or cancellations on preordered items in the case that an item is not ready in time for your event.

Sorry, Klarna is not available for preorders.

Sorry, Gift Cards cannot be used to pay for preorders.