Oh no!  The piece I want is sold out!  Will you be getting any more?

We will no longer be restocking our current collection.  

We are working on a new collection which is planned for launch in May 2024.

Help!  I made a mistake on my order.  Can I change it?

If you need to make a change or cancel your order, please email us within 2 hrs of placing your order.  If you made a mistake with the shipping address on your order, please let us know ASAP (by phone is best, on 01326 531741, or WhatsApp via the website chat button, see below right)

Please TAKE YOUR TIME when ordering, and choose carefully. Check that your cart contains the correct style, colour, and size, and that your name and address is entered correctly, before you pay.

If your order has already been shipped before you notify us of a mistake in your address, we will not be liable for a parcel being sent to a wrong address.  If you ordered the wrong item and don't notify us in time before it is shipped, you will need to use our UK returns portal or our International returns portal to return it.  UK customs can do an exchange or opt for gift credit to order the correct item, International customers will need to place a new order for the correct item.

We'd be very grateful if you could help us avoid unnecessary returns by ordering carefully. Every return costs us a significant amount of money in postage, packaging, and lost card processing fees (these don't get refunded to us from the card processors when we refund your payment)

Can I exchange the item I ordered?

Yes - the process is slightly different depending on if you are in the UK or overseas.  Please find all the info on exchanges and returns HERE 

I placed two separate orders.  Please can I combine postage?

If you are ordering from the UK and your orders are placed close together and we spot this, then we will combine your items into one box.  Otherwise, they will be sent in two separate packages.

If you are ordering from overseas, we cannot combine multiple orders into one shipment.  Please take your time and choose carefully - we offer free shipping for you over a certain cart value, however every shipment we send costs us money in packaging and shipping so we would be grateful if you can try to buy all items in one order.  We have a cap of 6 items per order, so if you need to order more than this, you will need to place separate orders.

We don't offer any postage refunds for combined shipping for multiple orders.  

I'm planning to be at Glastonbury / Wilderness Festival and have seen that you're trading there.  Will you have all the same stock available in your festival stall as on the website?

Our website stock and festival stock is all from the same stock.

While we are away trading at both festivals, we will be CLOSING the online store to orders.

This is so that we can take as much stock as possible to the festivals, and also because the majority of our team will be out of the office, working at the festivals.

We can't guarantee that something you have seen on the website will also be available at the festivals - availability changes fast as we often have only small quantities of each colour & size at any one time.

You are welcome to order online before the festival and collect your order from the festival stall - please let us know in the Notes section when you order.

We can't guarantee we will have a particular item available in the festival stall as we have over 600 different style/colour/size variations so it is impossible for us to make sure everything is always in stock! 

If your heart is set on a specific piece, and you can see it available on the website, your safest bet is to order it there and then - don't wait and expect to definitely be able to get it at the festival.

We will also have some seconds and samples available in the festival stall at discounted prices.  These items are NOT available online, sorry.

Please note, we CANNOT accept returns of online orders in the festival stall.  All online orders MUST be returned by post to our office.

How long will delivery take?

Pip, our wonderful dispatch manager, works as fast as she can to get your orders out from our studio in Cornwall, UK.

Delivery usually takes 2-3 working days for UK Express, and 3-5 working days for UK Standard.

International orders are sent by DHL and will usually arrive in 2-7 working days depending on your location.
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You can find more detailed info about delivery times, including info for different countries, HERE.

During our busiest periods, we may be 2-3 days behind our usual delivery times, and occasionally longer if we are closed or on holiday - this will always be announced on a banner at the top of our website.

I've placed an order but haven't received any shipping updates, why?

You can track your order progress HERE.  The tracking info may not be available immediately, while we prepare your order for dispatch.  At our busiest times, there may be 2-3 days delay dispatching your order.  If you need any help, please contact us

My order hasn't turned up.  What should I do?

Firstly, don't panic!  We are here to help track down your order.  If it has gone missing (this is rare) we will offer you a replacement or refund.

Please read the two questions above, and track your order HERE

If this doesn't help, if you are in the UK, please check with your local Royal Mail delivery office – they may have attempted delivery when no one was home.  They should leave a card to notify you, but occasionally they don’t!  It may be worth checking with your neighbours too, in case your postman has delivered to them. 

If you are overseas, track your order HERE, but if that doesn't help, please contact your local DHL facility. 

If there is still no sign of your package, please contact us within 30 days of ordering. If you contact us beyond those 30 days, we may not be able to submit a lost parcel claim.

What is your Returns policy?

Please click here for info on RETURNS.

Please click here for more general info on DELIVERY.

It looks like my size has sold out :(  Will you be restocking?

We will no longer be restocking our current collection.

We are working on a new collection which is planned for launch in May 2024.

Check the SIZE GUIDE link on every product page for product-specific sizing info.  Check your measurements against the guide and you may be able to size up or down as often our sizing is designed to be flexible.

Has your sizing changed?

We tweak the sizing and fit of some styles each year, to strive to continuously improve them and make our sizing as consistent as possible across our range.

Because of this, if you have bought from us before, a new purchase from a different collection might fit a little differently.  

The best way to find your best fit every time you purchase is to please read the Size Guides on the product pages carefully before ordering - we update these with each collection, and they are specific to each product.  You will find the link on every product page, and every product has its own Size Guide (please note this is different to the general Size Guide in our main menu)

Ideally check your measurements and compare to the Size Guide for the product you would like, to help you find the right size.

I'm a different size on my top and bottom.  What size leotard or jumpsuit should I buy?

Our Aphrodite, Iris, and Electra jumpsuits are stretchy, so there is some flexibility in the fit. You can select the size which is halfway between your biggest and smallest size (for example if you are size 10 on your top half and 16 on your bottom half, choose the Medium, which is a 12-14)

The same goes for our Mella jumpsuits - the waist is fitted however the shorts have more room, so you can select your size according to your waist measurement (see the Size Guide on the product page) in the confidence that the cut of the shorts will allow for more room at the hip.

Our Sea Circus playsuits and Fifi leotards are forgiving around the hip, so you can size these according to your top half size if your bottom half is bigger.

Are there any other changes to the fit of repeat styles?

Yes we have made the following improvements:

Shortened sleeves on the larger sizes of the Supernova bomber jackets - last year the sleeves were coming up a bit too long.

Higher waist on Indus leggings and Gigi hotpants - for a more flattering fit

Improved fit for Juno shorts 

Will you carry on selling your past season collections?

Yes.  We believe in slow fashion, so we continue selling the pieces we have left from past seasons, alongside current collections.

We are working on a new collection for 2024. 

Will you be discounting older stock?

We occasionally offer discounts.  Our mailing list subscribers will always be the first to hear about any sales, discounts, or special offers, so make sure you have signed up HERE to be in the know.

Some remaining pieces from older collections are available at discounted prices in our ARCHIVE section.  You will need to sign up to our mailing list for a password to access this section.